Hays Specialist Recruitment Ltd posted a job you might be interested in September 01, 2014 at 09:54AM

Hays Specialist Recruitment Ltd



Head of Change Management

Birmingham, United Kingdom, GB - Information Technology and Services

We are currently recruiting for a Head of Change Management.



My client are expanding and now have a career opportunity for a Head of Change Management to lead, manage and deploy Change Management policies and procedures across my clients diverse; extensive and growing customer base.



The Head of Change Management will be responsible for;



- Change management function by leading the change management team

- Engage with all customers to build good business relationship and istil, trust and confidence in ability to affect change within customers' estates by minimising the risk of change to our client base

- Assist the Change Management team member by providing training, mentoring and ongoing personal development

- To strategise and tactically coordinate a rapid, effective and robust functioning of change management activities

- Communicate change policies to the customer

- To engage with customer management, service delivery, vendors and 3rd parties regarding performance against service level agreements



To be considered for this role, you must have the following;

- Experience gained in a similar role

- Proven strategic and tactical Change Management experience.

- Understanding of risk management.

- Excellent and self-evident people management / leadership skills

- Well-developed communication skills with the ability to deal effectively at all levels of contact - both internally and externally

- Knowledge of service desk ticketing systems eg Service Now, Remedy, Assyst etc.

- Extensive knowledge/understanding of service level agreements and their application.

- Certification in and commitment to Change Management best practice as defined by ITIL



This is a great opportunity to work for a large expanding organisation, if you feel you have the credentials for opportunity, please apply for more information.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

£55000.00 - £60000.00 per annum



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