Hewlett-Packard posted a job you might be interested in July 28, 2014 at 05:08AM

Hewlett-Packard



Customer Service Representative

NCR - National Capital Region, Philippines, PH - Cosmetics

• Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.


• Monitor the service event through completion for compliance.


• Manage the service requests of customers through different access channels.


• Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.


• Participates in projects for process or quality improvements.


• Works with escalated customers and recommends actions in post incident reviews.


• Manages multiple tasks or cases simultaneously with minimal supervision.

No salary provided



Posted July 28, 2014 at 05:08AM from LinkedIn http://ift.tt/1uxaWH5

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