hewlett-packard posted a job you might be interested in March 23, 2015 at 02:25PM

hewlett-packard



Technical Solutions Engineer

Dalian, Liaoning, China, CN - Information Technology and Services

• Working independently while using standard protocol when needed to respond to customer issues.


• Moderate judgment is used to supplement the outlined process.


• Ssuccessfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.


• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).


• Proactively assist customers to avoid or reduce problem occurrence.


• Participates in projects for process or quality improvements.


• May act as a mentor to lower level employee working on similar hardware and software.

Qualifications :


Education and Experience Required:

• High school education or equivalent.


• Typically requires 3-5 years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:

• Superior skills both written and verbal communication


• Experience in customer facing role, remote support, telephone, esupport, e-chat or similar.


• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming


• Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, Proliant related storage.


• Collaborates with CC and SCE peers on resolving issues


• Knowledge and experience using Knowledge Management systems

No salary provided



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