CSC posted a job you might be interested in July 22, 2014 at 10:54AM

CSC



Associate Professional: Service Delivery Coordinator

Hyderabad Area, India, IN - Information Technology and Services

Essential Job Functions

• Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
  


• Assists in interpreting demand forecasts and in planning and delivering of end-to-end services.
  


• Maintains records of account specific service problems and assists in prioritizing work requests.
  


• Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
  


• Assists in identifying service improvements to increase customer satisfaction.
  


• Ensures delivery of projects meet client and company expectations and needs.
  
  
  
  
  
  Qualifications :
  
  
  Location Based Services (LBS), India - Job Description
  
  
  
  Role: Workflow Analyst
  
  
  
  Required Skills:
  
  
  
  • Excellent Communication Skills
  
  • Basic Desktop troubleshooting knowledge
  
  • Basic understanding of issues pertaining to tickets (Network/Hardware/Software/Telecom)
  
  • Graduate from reputed University
  
  • Ability to work in 24/7 shift Environment
  
  
  
  Desired Skills:
  
  
  
  • ITIL Certified or Trained
  
  • Good knowledge on MS-Excel
  
  
  
  Job Description:
  
  
  
  • Candidate will be responsible for assigning and redirecting tickets to respective support groups
  
  • Involved in Workflow / Queue Co-ordination
  
  • Follow up on tickets for closure with respective support groups
  
  • Validating the closure
  
  • Tracking SLA performance and requesting field technicians to expedite response / resolution process to maintain the required SLA.
  
  • Understanding and performing complete Ticket Management Process
  

No salary provided



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