Apple posted a job you might be interested in January 02, 2015 at 11:06AM

Apple



Customer Support Account Manager

Singapore, SG - Consumer Electronics

The Customer Support Account Manager (CSAM) position has a wide range of responsibilities that are focused on Account Management.



The position entails covering Collaboration, Planning, Forecasting and Replenishment (CPFR) weekly process with key channel partners. To achieve this end, the main Account Management activities are: working with regional Supply Planning, Sales, and Sales Finance in the analysis, commitment and delivery of product.



The CSAM is the single point of contact to the account for all monitoring, reporting, and communications of operational issues, from pre–Purchase Order (PO) activities receipt to Proof Of Delivery (POD).



Key Qualifications

• Strength in managing CPFR (Control, Planning, Forecasting and Replenishment)


• To drive optimal Point of Sales in-Stock inventory


• Strong Analytical Skills, Order Management and Channel Account experience need to analyze demand and backlog data in conjunction with customers on distribution flexibility, channel directions


• Key point of contact in handling monitoring, reporting, and communications of operational issues and solutions to issues


• Thorough understanding of the channel marketplace


• Strong written, verbal, presentation, and leadership communication


• Ability to make quality, informed decisions that are in the best interest of the company


• Minimum 10 years of experience in Order Fulfilment, with 5 year of Channel Account Management

Description



The Account Manager is expected to Lead Regional OM in new account inclusion, launches and new product transitions. Drive optimal POS (point of sales) in-stock inventory. The CSAM is expected to Perform Collaboration, Planning, Forecasting and Replenishment (CPFR) activities.



Analyze demand and backlog data in conjunction with customers on distribution flexibility, channel directions. Monitor and analyze inventory and sales data and make informed decisions and commitments as a result. Ensures that the interest of the businesses are represented during account communications. Monitor, track and report on account performance from pre-PO commitment to POD.



Gathers and disseminates information to internal and external customer needed to make decisions and drive the business. Working with senior leaders and functional experts to understand account business problems and processes. Play a leadership role in the standardization of account deliverables and ensuring adherence to commitments.



Develop and implement strategic account plans with agreed upon service level agreements. Act as the single point of contact for communicating operational issues and solutions to accounts. Identify account process improvement opportunities and present them to senior management with recommendations and alternatives. Expanding the role of Account Managers throughout the account and the business by consistently demonstrating a high quality of work output. Facilitate and lead business strategy discussions and vision brainstorming



Education



Bachelor's Degree

Master's Degree is a good to hav



No salary provided



Posted January 02, 2015 at 11:06AM from LinkedIn http://ift.tt/1BcvHJp

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