Atos posted a job you might be interested in March 16, 2015 at 08:28AM

Atos



Application Specialist

Edinburgh, United Kingdom, GB - Information Technology and Services

This position resides within the Community Preventative Care (CPC) Application Support team who support a number of National Applications across the NHS Scotland account which includes a suite of Screening Systems.

This is a full time permanent position based in Dundee, 37 hours per week (Mon-Fri) covering core support hours between 08:00-18:00.



On-call out of hours cover required on a rota basis.



The Application Support team provides third line support to NHS Scotland users.



Core duties include:

• Third line support of Applications via calls assigned from the Service Desk.


• Development of all fault fixes.


• Resolution of incidents raised by Application users under Service Level Agreement targets.


• Carrying out operational maintenance.


• Performing Application implementations and upgrades.


• Providing training to the clients on a “train the trainer” basis.


• Subject Matter Expert on the Application to support new initiatives.


• Participation in Client Meetings.

Job Requirements



Essential

• Demonstrable experience of providing Application Support to end user Clients


• Demonstrable experience of investigation, troubleshooting, identifying solutions and resolving issues as they arise


• Ability to communicate effectively with Clients, Management and team Colleagues both orally and written


• Experience with ITIL processes including incident, change and release management.


• Able to work at a detailed level on simultaneous, complex tasks and meeting target Service Level Agreements (SLAs).


• Able to provide ongoing technical assistance and functional support to the business.


• Demonstrable experience in the support and development of web applications.


• Experience in the following technologies.


• 
  
  
  
  • Microsoft VB.NET / ASP.NET
  
  
  • Microsoft SQL Server
  
  
  • Windows Server
  
  
  • Microsoft Office
  
  
  
  

Desirable

• Ideally educated to degree level or equivalent in relevant subject


• Business Objects (SAP)


• Microsoft Certification

Additional Information



Compensation and Benefits









A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.



No salary provided



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