hewlett-packard posted a job you might be interested in March 24, 2015 at 11:24AM

hewlett-packard



Customer Solutions Representative

Dalian, Liaoning, China, CN - Information Technology and Services

• Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.


• Monitor the service event through completion for compliance.


• Manage the service requests of customers through different access channels.


• Reviews customer feedback related to customer entitlement & case management.


• Provide basic analysis of cases.

Qualifications :


Education and Experience Required:

• High school education or equivalent.


• To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

Knowledge and Skills:

• Superior communication skills both written and verbal


• Experience in customer facing role either remote or face to face


• Understands internal processes and tools


• Computer proficiency


• Problem solving skills


• Accuracy in data entry


• Excellent fluency in language to be supported.


• Experience in a phone based remote role


• Familiarity with computer technology


• Time management skills


• Oversee compliance with operating procedures and standards

Desirable:

• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

No salary provided



Posted March 24, 2015 at 11:24AM from LinkedIn http://ift.tt/1Clh1ca

via IFTTT