Hays posted a job you might be interested in January 01, 2015 at 11:16PM

Hays



Content Savvy Digital Communications Manager

Melbourne Area, Australia, AU - Government Relations

• Public Sector Body


• Six Month Assignment


• Broad Digital Role

This large Public Sector body is looking for a Digital Communications Manager to join their team for six months to drive communications across a range of online platforms.



You will be responsible for all online communications both internally and externally. A focus of this role will be managing Social Media across multiple platforms. You will also manage the intranet to communicate to all staff members as well as updating the internet site with new content. In addition to this you will use Google Analytics to review how people interact with the Departments sites to make recommendations on areas of improvement.



To be successful in this role you will have excellent communications skills coupled with impeccable writing and editing skills. You will have experience working with Social Media platforms to communicate with a range of stakeholders. Experience with Sitecor, CMS platforms, HTML and Google Analytic skills are essential for this role. A tertiary marketing or communications qualification is required coupled with experience in the Public Sector or similar, including NFP or Education.



For more information please contact Chris Barry on 03 9604 9675. Otherwise, apply now.

No salary provided



Posted January 01, 2015 at 11:16PM from LinkedIn http://ift.tt/1wGIKwi

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Hays posted a job you might be interested in January 01, 2015 at 10:32PM

Hays



Senior Business Analyst - Home Loans

Melbourne Area, Australia, AU - Banking

• Home Loans & Lending Portfolio


• Stream Lead Role


• ASAP Start Date

Banking opportunity for a high calibre Senior Business Analyst to join a portfolio of work focusing within the Home Loans & Personal Lending product space.



Joining a highly successful team, you will take on a Senior/Lead role to manage the analysis across one of the program streams. The stream will be determined based on fit post interview. You will be required to manage all aspects of analysis within this stream including analysis direction & strategy, as well as the leadership and mentoring of the other Business Analyst resources.



To be successful in this program space you will need to possess exemplary stakeholder engagement skills and will be required to be extremely competent across all core Senior Business Analyst skills and tool sets. Ideally, your program exposure will have given you exposure to the Home Loans and Personal Lending product suites however, exposure gained within the wider Banking & Financial Services product suites are welcome to apply.



For more information or if you wish to apply, please contact Rebecca Gardner on 03 9604 9682, alternatively email rebecca.gardner@hays.com.au.

No salary provided



Posted January 01, 2015 at 10:32PM from LinkedIn http://ift.tt/1Baqh1p

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Hays Specialist Recruitment posted a job you might be interested in January 01, 2015 at 01:41PM

Hays Specialist Recruitment



Collaborateur comptable H/F

Caen Area, France, FR - Nonprofit Organization Management, Fund-Raising

Notre client, cabinet d'expertise comptable régional multi-sites, intervient auprès d'une clientèle TPE très diversifiée. Le site du Havredoit être renforcé d'un nouveau Collaborateur polyvalent.



En charge d’un portefeuille de TPE / PME artisanales et entoute autonomie, vous vous chargez du suivi, de la comptabilité, du conseilcourant ainsi que de l'ensemble des déclarations fiscales.

Vos capacités techniques et relationnelles vous permettrontd'agir en appui des tâches du Responsable du bureau.



Diplômé d’un Bac +2 minimum, vous bénéficiez impérativementd'une première expérience de 2 ans en cabinet d'expertise comptable à unposte similaire. Rigoureux et désireux de vous investir à long terme, vousrecherchez un environnement stable et agréable.



No salary provided



Posted January 01, 2015 at 01:41PM from LinkedIn http://ift.tt/1Bknktx

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Hays Specialist Recruitment posted a job you might be interested in January 01, 2015 at 01:40PM

Hays Specialist Recruitment



Project Executive

Belfast, United Kingdom, GB - Accounting

Position overview:



The primary responsibility of the Project Executive is to support senior team members in managing the day-to-day project delivery for high profile multinational clients liaising with international BDO offices and BDO LLP’s UK based team of Project Managers, Executives and Administrators. As Project Executive, you will report on a remote-working basis to line management based in BDO’s Reading office.



Due to the nature of the role, a flexible approach to work is required in order to facilitate the needs of our clients and your colleagues, as well as the right person being proactive, efficient with excellent communication skills.



You will be expected to consistently demonstrate core BDO values and the required standard of competency for the level of this role, which includes adherence with compliance and confidentiality standards.



Criteria:



You will be degree educated and have achieved at least a grade B in English.



Previous experience in a professional environment, of providing project support to include using systems and liaising with colleagues.



Ability to prioritise and plan effectively, adopting a logical and methodical approach in order to meet tight deadlines



Good verbal and written communication skills, to a high business standard which will enable the post holder to communicate with confidence and clarity during on line web conferences and teleconferences with non-English mother tongue clients and BDO teams across the globe.



Role and responsibilities:



Personal responsibility for:



· Monitor tasks on the portal on a daily basis

· Issue weekly reports to Project Executives

· Schedule WebEx's/conference calls

· Control and monitor central invoicing

· Maintain central and direct invoicing logs

· Perform bank payment functions

· Other general administrative tasks as required in line with the requirements of the role



Support other team members to:



· Complete on line demonstrations of capability on the portal

· Build portals

· Create calendars/deadline timetables

· Monitor portal administrators and assist with any queries

· Take ongoing project calls



Desirable Criteria:



Prince 2 Certification



Accounting experience in a shared service centre to aid understanding of client operations (noting that this is a project management focused role, and not accountancy focused)



Intermediate/working knowledge of Microsoft packages including Word, Excel and PowerPoint



No salary provided



Posted January 01, 2015 at 01:40PM from LinkedIn http://ift.tt/1zACok8

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Apple posted a job you might be interested in January 01, 2015 at 11:16AM

Apple



At-Home Team Manager – AppleCare Phone Teams

Greater Philadelphia Area, US - Consumer Electronics

You’re a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote technical-support advisors providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance using a variety of tools including call shadowing, metrics, and customer feedback. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management as well as the ability to effectively prioritize and manage your time.



If this sounds like you, you could be the next At-Home Team Manager for our Phone teams.



This role requires you to work between the hours of 7:00 am CST - 10:30 pm CST and operated 7 days a week.



This is a work from home position and we can consider candidates from cities across the US - you do not need to live in the city this is posted in to be considered.



Key Qualifications

• 2 years in a management capacity in a large or multi-site inbound call/contact/e-care center supervising 15-20 full time employees
Strong knowledge of Technical Support processes and procedures


• Experience managing a chat support team


• Experience managing home-based employees preferred


• Strong and Effective written communication skills, ability to tailor your message to your audience


• Creative & Curious Solution Finder


• Flexible Schedule


• Ability to log into and take customer calls on a weekly basis, while maintaining all Advisor performance metrics
Knowledge of call center management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology and reporting, IVRs, and core call center metrics


• Discipline to work remotely from home


• A quiet workspace, ergonomic chair, and desk


• High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider

Description



At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. We focus on all the small details to have the biggest impact!



The At-Home Team Manager is responsible for providing daily supervision and promoting the development of AppleCare At-Home Advisors. Must be a customer-focused person who is self-motivated, friendly and has a passion to solve client issues in an efficient and effective manner. Must be effective in managing performance and developing remote advisors through regular 1:1s, team meetings, coaching sessions, and setting expectations.



Education



Bachelor degree preferre



No salary provided



Posted January 01, 2015 at 11:16AM from LinkedIn http://ift.tt/1zA3GqX

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Apple posted a job you might be interested in January 01, 2015 at 11:16AM

Apple



AppleCare Search Manager

San Francisco Bay Area, US - Consumer Electronics

Do you have a passion for search? Leading the AppleCare Search Team might be the place for you!



AppleCare is taking the next big step in Search and is looking for a thought leader to help make it happen. In this role, you’ll be managing a business-oriented team of language tuning experts to establish industry-leading practices and processes to monitor the quality of AppleCare’s search experience across a number of tools and applications. You and your team will maintain and communicate our Search roadmap, performance metrics and action plans to diverse set of stakeholders. You’ll form effective partnerships with our Machine Learning experts in the Information Technology organization to implement requirements and enhancements to the Search platform. You’ll also be a trusted and collaborative partner with your peers on the AppleCare Content Services team. With these solid relationships in place and with your knowledge of Search, we’ll make the best support and service content easily findable wherever it is needed.



Key Qualifications

• Deep and multi-faceted experience in designing, implementing and maintaining search engines, particularly those leveraging machine learning or analytical models.


• Proven management skills, marked by collaboration and a willingness to share your experience with others.


• An evangelistic approach to search, building upon a solid machine learning search background and applying the benefits to other delivery points in AppleCare.


• Experience in identifying search KPIs for a broad and diversified set of applications that consume search services and guiding a team that can relentlessly improve them.


• An approach to content findability that is marked by thoughtfulness, collaboration and innovation.


• Experience managing projects in an AGILE development environment.


• Understanding of Machine Learning concepts and how they can be applied to Search.


• Proven experience in managing highly leveraged web services, including their cross-functional governance, scalability and planning.

Description



Lead a highly talented team of search tuning experts in developing a comprehensive search strategy that meets the needs of several different business groups to deliver findability services and content to their diverse audiences.



Act as a collaborative subject matter expert and member of the AppleCare Content Services Management team, providing and taking recommendations to ensure our content is findable anywhere and at all times.



Reshape and gain consensus around a new set of search KPIs, tuning strategies and reporting processes that will help us shift from a language-oriented search tuning model to a new model based on machine learning.



Build relationships across geographies to understand special search needs and build tuning processes that can effectively scale across languages.



Partner closely with Search infrastructure and machine learning experts in our IT group to deploy regular updates to our search systems and machine learning models.



Education



Master’s Degree or greater educational experience in the area of Computer Science or Information Technology.



5 to 10 years experience managing technical projects with an emphasis on search engine and data analytics



No salary provided



Posted January 01, 2015 at 11:16AM from LinkedIn http://ift.tt/1zA3EPH

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Accenture posted a job you might be interested in January 01, 2015 at 10:00AM

Accenture



Afstudeerstage - Optimalisatie MS SharePoint

Almere Stad Area, Netherlands, NL - Information Technology and Services, Management Consulting, Outsourcing/Offshoring

Omschrijving


In cluster SAP van Accenture B.V. worden verschillende diensten aangeboden, waaronder het beheer van SAP – systemen voor meerdere klanten (Solution Factory). Deze beheerprocessen leveren meerdere documenten als mijlpalen per fase op en worden opgeslagen in MS SharePoint. In de afgelopen jaren zijn de processen aangescherpt en wordt SharePoint steeds intensiever gebruikt als Document Management System (DMS).



In de huidige situatie is de perceptie ontstaan, dat documenten niet op de juiste manier worden opgeslagen. Dit resulteert in de volgende problemen:

• Verlies van tijd in het zoeken naar documenten


• Reductie van kwaliteit in de dienstverlening richting klanten
  

Derhalve is Solution Factory op zoek naar een (afstudeer)stagiaire die een effectieve bijdrage kan leveren in het optimaliseren van MS SharePoint, het gebruik van MS SharePoint en het documentenproces.



Plaats in de organisatie


Je komt in een SAP-beheeromgeving van Solution Factory te werken waarbij meerdere klanten in hun SAP-systemen worden ondersteund. Solution Factory kent ca. 50 medewerkers en is gevestigd in Almere. Hierbij is SharePoint het DMS-pakket om de relevante processen te ondersteunen.



Kwalificaties

• 3e of 4e jaars student;


• HBO opleiding met zowel een bedrijfskundig als informatica component;


• Kennis van MS SharePoint is een pré of je wil dit graag leren;


• Zelfstandig;


• Inlevingsvermogen;


• Flexibel in (probleem)situaties, omgeving, organisatiestructuur;


• Probleem- en resultaatgericht;


• Presentatievaardigheden;


• Creativiteit en een groot oplossingsvermogen;


• Communicatief vaardig.
  

Wat levert het jou op?

• Je krijgt goede begeleiding van een team met ervaren consultants;


• Je krijgt een stagevergoeding en een laptop ter beschikking;


• Mogelijkheid om af te studeren met een ervaren begeleiding, kennis en expertise van Accenture;


• Ervaring binnen een groot, internationaal consultancykantoor;


• Op maat aangeboden introductie- en trainingsprogramma.
  

Overige informatie

• Duur: 5 maanden;


• Aantal uren per week: 40;


• Locatie: Almere: Flexibele werkplek (werken tussen onze collega’s);


• Startdatum: per direct.
  

Na het succesvol afronden van de stage kan Accenture je een permanent contract aanbieden!



Solliciteer online
Solliciteer direct via de button "Online solliciteren" onderaan deze pagina. Graag ontvangen wij jouw CV en motivatiebrief. Een assessment maakt onderdeel uit van de sollicitatieprocedure. Voor meer informatie over deze vacature kun je contact opnemen met Maaike Altenburg via telefoonnummer 020 - 493 83 83 of maaike.altenburg@accenture.com .



Over Accenture
Accenture is een wereldwijd management consulting, technology services en outsourcing bedrijf. Met meer dan 305.000 mensen bedienen we klanten in meer dan 120 landen. We werken met onze klanten samen om hen te helpen high-performance bedrijven en overheden te worden. Daarvoor gebruiken we een combinatie van ongeëvenaarde kennis en ervaring in alle industrieën en bedrijfsfuncties en diepgaand onderzoek naar 's werelds meest succesvolle bedrijven. De wereldwijde omzet over het fiscale jaar dat eindigde op 31 augustus 2014, bedroeg 30 miljard Amerikaanse dollar.



No salary provided



Posted January 01, 2015 at 10:00AM from LinkedIn http://ift.tt/1B8h35L

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