HP posted a job you might be interested in January 16, 2015 at 11:05PM

HP



Security Operation Center Escalation Network Engineer

Dallas/Fort Worth Area, US - Computer & Network Security, Computer Networking, Information Technology and Services

Description

Hewlett-Packard Enterprise Security Services Managed Security Services Americas Security & Service Operations Centre

(HP ESS MSS AMS SOC)

Provide high quality service support/change to HP ESS MSS AMS SOC Clients.

This position is based in the Plano SMC AMS SOC located in Plano, Texas USA, working within our fast paced Security

Service Operations Centre.

Although this role is office based there is a requirement that the candidate be able to drive and have their own

transportation. This is due to the location of the office and the On-call off shift hours that may be required for HP ESS

MSS AMS SOC business and client support.

Key Job Responsibilities

- Implementing customer changes across all technologies

- Working changes based on standard service measures

- Providing technical training to other members of HP ESS MSS AMS SOC

- Attending technical training to retain skill levels across the HP ESS MSS AMS SOC Portfolio.

- Specialize and be a focal point for at least 3 products from the portfolio

- Mentor junior members of the team

- Troubleshooting change implementation problems

- Documenting customer infrastructure and configuration

- Liaise with vendors to support client devices and environments

- Excellent communication skills with the ability to articulate clearly in writing and verbally

- Evaluate unique or complex installations or configurations and make recommendations for resolution. Review and may

resolve complex business issues.

- Engages team members for support as required to ensure internal or external business and end users/clients Service

Level Agreements (SLA) demands are met

- Confident and eager to take on additional more complex tasks

- Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.

- Ability to articulate clearly, recommend and explain resolutions /clients.

- Ability to act as a team or project leader providing direction to team activities and facilitates information validation and

team decision making process.

- Has the knowledge and confidence to act as point of expertise and trusted advisor for peers and customers alike

- Understand and utilize Information Technology Information Library (ITIL).

- Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these

aspects in communication with customer

Qualifications
Education and Experience Required:

College Degree required or equivalent experience,

5-7 years experience in relevant technologies and customer environments.

3+ years IT Experience of customer delivery/customer service

3 Technical Industry Standard Certifications in Security and/or Network.

Network and/or Security Operations Centre Industry Experience

Relevant industry qualification where applicable.

Knowledge and Skills Required:

3 Years IT experience

Excellent Documentation Skills

Self-motivated

Working knowledge of Network and/or Security Technologies

Experience in a Support Environment

Experience of working within a team environment

Experience in Change Control Delivery

Experience with the following Intrusion Detection Prevention Systems:

IBM ISS

McAfee

Tipping Point

Experience with the following Laptop Desktop Encryption Systems

McAfee

Symantec

Pointsec

Bitlocker

Working knowledge of different Firewall platforms, available with experience of configuring/managing

at least the following:

Checkpoint

Juniper

CISCO PIX/ASA

Working knowledge of Checkpoint products, F5 products, Bluecoat products, and Juniper products

Working knowledge of IDS/IPS, VPN Technologies, Authentication Software, Microsoft and Citrix

environments

Excellent verbal and written communication skills in language to be supported

Advanced and evidence of trouble-shooting skills in a technical environment

Excellent analytical and problem solving skills

Advanced Software and hardware knowledge of computing, storage and peripheral devices

Advanced proficiency with case management databases and tools

Superior customer service skills

Telephone and remote support experience. E-support experience, knowledge, and resolution ability

Ability to solve and document solutions for usage of other technicians and customers

Ability to mentor new engineers

Ability to train peers on solutions

Ability to lead technical action plans

Lead or provide expertise to teams or projects.

Highly Developed knowledge of more complex solutions.

No salary provided



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