Hewlett-Packard posted a job you might be interested in January 23, 2015 at 09:56PM

Hewlett-Packard



Field Technical Support Representative

Las Vegas, Nevada Area, US - Information Technology and Services

This position is located in Las Vegas, Nevada with 100% travel to customer locations.

Performs installations, reinstallations, maintenance, and repairs on Customer equipment; HP Laptop, Desktop and printers. Field Tech’s responsibilities include:

• Provides technical information to Customer and escalation team for individual product repairs


• Delivers standard services


• Uses data from known resources to ensure customer product needs are met


• Solves product level problems onsite with individual customers


• Overall Customer Satisfaction measured at product repair level


• Meets commitments within specified timeframe


• Follows established product escalation procedures


• Repair related growth opportunities explored


• Interacts with Customer to ensure Customer satisfaction following established procedures

No salary provided



Posted January 23, 2015 at 09:56PM from LinkedIn http://ift.tt/1CvQFDP

via IFTTT