Apple posted a job you might be interested in September 08, 2014 at 11:04AM

Apple



Order Management Specialist (1 year contract)

Singapore, SG - Consumer Electronics

This position is an OM Specialist role within Apple’s Asia Reseller Operation Team. Working in a fast paced environment, the successful candidate must have the ability to proactively improve all aspects of customer service both internally and externally.



An OM Specialist manages sales order management processes, pre-sales and post sales. Working with both internal and external customers / partners to process orders through SAP and practicing both a responsive and proactive approach to order maintenance and return processes. The Specialist is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals (both individual and team) on a daily basis. You will be involved in building relationships, driving best practice whilst resolving order queries along with booking and ensuring orders comply with company revenue policies and processes with objective of ensuring timely delivery of shipment and closure of the return shipments



Key Qualifications

• Relevant order management/ customer service/ logistics role experience with excellent customer service skills in IT industry will be advantage


• Creative problem solver. Able to troubleshoot system and process issues, with recommendation of possible solutions and/or alternative workarounds


• Independent and Self-Driven


• May need to attend global conference calls outside of core business hours


• Knowledge of SAP is an requirement


• Ability to communicate in both English and Chinese to support the respective countries the incumbent will support ( Spoken and Written)

Description



Processing orders through SAP, perform issue resolution to ensure timely and accurate transaction completion meeting SOX requirement

Provide relevant, satisfying experiences that strengthen business relationships with internal stakeholders.

Apply analysis, planning, and insight to continuously improve the speed and quality of our work

Ensure sharing of best practise among the team to drive efficiency

Lead or participate in cross-functional initiatives/projects. Participate in project work as/when required in order to implement improved systems. To participate in UATs

Run reporting for relevant stakeholders

Accountable for appropriate knowledge and use of departmental and company systems / databases

Ensure that Key Performance Indicators (KPIs)/SLA’s/Quality Metrics and departmental goals are met

Analyse trends and drive actions to stakeholders to improve TAT of order fulfillment and reverse logistics processes.

Remain knowledgeable of client performance requirements, product line and service offerings

Process flow documentation



Education



Degree holder, applicable certification or equivalent related experience required



Additional Requirements



Competence



•Exceptional Communication

•Effective time management

•Team Player

•Ability to Multi task

•Detailed Analysis (Problem Identification)

•Effective Judgments ability (Problem Solving)

•Attention to detail

•Positive Change Management



No salary provided



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