Hays posted a job you might be interested in October 01, 2014 at 08:40AM

Hays



Service Desk Manager

Perth, Australia, AU - Information Technology and Services

• Lead a Skilled Team


• Immediate Opportunity


• West Perth location

Our market leading client has an immediate opportunity for an experienced Service Desk Manager to join them on a permanent basis.



In this role you will be responsible for leading a team of Systems Support officers to ensure an efficient, effective and responsive service to internal clients.



The core responsibilities of the role are to monitor the performance of the service desk, generate reports on key performance indicators, oversee the escalation of issues to external suppliers, facilitate the smooth transition of project activities to operational mode and develop teamwork through positive participation and communication.



Ideal candidates will be able to demonstrate previous service desk team leading experience. You will also be experienced in the development and implementation of service desk processes and KPI's. You will have excellent written and verbal communication skills and have a genuine passion to provide high quality customer service.



Candidates with industry certifications and a relevant tertiary degree will be given preference.



For further information please call Killian O'Callaghan on 0892260899 or apply online

No salary provided



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