HP posted a job you might be interested in October 01, 2014 at 08:25AM

HP



Change Manager

Canberra, Australia, AU - Individual & Family Services

HP is one of the world’s largest and most successful IT companies. We know that our people and values are the most important elements in this success. We invest in your personal growth and development in an environment that will both challenge and reward you.

This role is responsible for governing the ITIL Change Management process to minimise incidents, service outages, increase quality and decrease risk of service changes for our clients.

The role is part of a larger regional Change Management team and change activities are driven by specific client contractual requirements while being supported by a global best practice.

The most important aspect of this role is your ability to communicate, act with authority and independence and use your drive and determination to get the best results for our clients.

This role is for a local Australian Government based client with a requirement to have or be able to attain security clearances.

Key Responsibilities

• Coordinate, review and evaluate all aspects of a Change Management request (via a tool) from a compliance and governance prospective


• Communicate the governance practices for the Change Management process to ensure consistency and understanding with all stakeholders - including training and guidance of engineers and customers


• Ensure that stakeholders understand and perform their responsibilities to maintain a quality change process with clear communication


• Participate in and chair various meetings, including TAB (Technical Assessment Board) and CAB (Change Assessment Board) as well as perform post implementation reviews and detailed deep dives


• Reporting and analysis at various levels to identify and support initiatives to improve the execution of the Change Management activities

Qualifications and Experience

• Experience in ITIL Change Management governance “as a Change Manager”, methodologies and tools


• ITIL V3 certification - mandatory


• Highly developed interpersonal, communication, consultation and problem solving skills


• An understanding of information management principles and practices


• Experience in engaging third parties and external service providers

This position represents an opportunity to use your experience and skills in a dynamic and complex organisation where there is ongoing scope for business improvements and future career progression.

As a recognised 'employer of choice' in Australia, we are committed to the values of workforce diversity, career development, equal employment opportunities and workplace flexibility.

No salary provided



Posted October 01, 2014 at 08:25AM from LinkedIn http://ift.tt/1vw3jPC

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