HP posted a job you might be interested in September 29, 2014 at 11:45AM

HP



Customer Service Rep

London, United Kingdom, GB - Information Technology and Services

Duties and Responsibilities:



- Work with fellow team members to support call center personnel and Snapfish business objectives in a fast paced environment.

- Communicate with external and internal customers as necessary with a focus on providing service of the highest quality.

- Assist team in updating and maintaining customer facing knowledge base.

- Create, maintain and present Customer Service metrics reports as necessary.

- Strong team ethic, capable of working well in a team environment.

- Ability to handle multiple tasks simultaneously, often under tight deadlines.

- Drive for "best in class" customer service.

- Respects confidentiality of company sensitive information.

- May perform other duties as assigned.



Qualifications
Competencies:
Makes Sound Decisions - Makes sound decisions in a timely manner and considers the perspectives of others when making decisions.

Committed to Customers - Meets commitments to internal and external customers; continually searches for ways to improve customer service; seeks and uses feedback from customers; focuses the organization on efforts that add significant value to customers; consistently drives for increased responsiveness to meeting and anticipating customer needs.

Fosters Open Communication -- Promotes open discussion of ideas; provides others with open access to information; Listens willingly to input and concerns expressed by others; Encourages communication and information flow across boundaries; Fosters the use of technology to improve communication with others.

Influences Others -- Negotiates persuasively; Influences and shapes the decisions of others; Builds common ground and work through issues or conflicts to create win/win results; Willing and able to take direction but also adept at self-managing time.

Drives for Execution Excellence -- Develops strong working relationships with team members and people in other functions and at other levels; Actively involved and accessible for ideas, help and support; Plans and manages meetings to make effective use of time; Makes and encourages decisions consistent with long-term goals of the business; Consistently involves the appropriate people and teams across boundaries in planning and executing goals, solving problems, etc.; Establishes and manages a healthy and safe work environment.

Education/Experience:

Graduate/ Post graduate with 3-5 years related experience

Outstanding communication skills in English, both written and oral. Intermediate level communication skills (or better) in German and Italian

Proficient computer skills including, but not limited to Microsoft office tools

Demonstrated problem-solving skills

Possesses an enthusiastic Customer Service attitude, and is willing and able to learn.



No salary provided



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