Hays Ireland posted a job you might be interested in October 01, 2014 at 02:28PM

Hays Ireland



HTML/CSS Software Support Engineer

Ireland, IE - Computer Software

Software Support Engineer

Permanent, Limerick



The successful candidate will provide professional and prompt communication, analysis and resolution of customer issues at the highest level of customer satisfaction.



Main Responsibilities:



* Gain full knowledge of how my clients' systems operate and provide support and training to both external clients and internal staff

* Be accountable for assigned customer cases

* Support Third Party Interfaces over XML and JSON feeds

* Record and log all customer queries and requests by telephone and email in our support CRM

* Respond to clients promptly and clearly with a resolution.

* When necessary, escalate issues within the company or liaise with third parties.

* Produce internal customer service related reports and documentation

* Work closely with Account Managers on achieving client issue resolutions within expected timelines.

* Seek information and diagnose technical problems in a systematic way

* Offer or implement effective and timely solutions to problems, concerns and issues



Requirements:



* 3rd level Degree in Computer Science / Multimedia or related discipline

* An interest in Customer needs and technical problems.

* Communicate clearly, concisely and politely both by telephone and in writing

* Ability to create professional documentation for internal company use and for clients.

* Strong technical background in web technologies such as XML, HTML, CSS and JavaScript



Beneficial Experience

* Experience in a support role

* Knowledge of PHP

Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk



EUR32000.00 - EUR36000.00 per annum



Posted October 01, 2014 at 02:28PM from LinkedIn http://ift.tt/1nKy1nn

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