HP posted a job you might be interested in January 20, 2015 at 11:25AM

HP



Technical Support Engineer

Cambridge, United Kingdom, GB - Information Technology and Services

Positions: 4 vacancies

Job purpose: To support HP Software’s Digital Safe product set. Digital Safe is HP’s cloud based email archiving solution. HP has been rated the market leader in Enterprise Information Archiving according to Gartner. The successful candidate will join a growing team of ten technical support engineers who form part of a wider operations support group operating a 24 hour follow the sun support model

Hours:

Advanced role: 09:30 – 18:00 Monday – Friday with occasional weekend work as needed to complete job duties

Intermediate roles: vary but will be four days a week and including one weekend day.

Key responsibilities:

• Diagnosis and repair of incidents within the Digital Safe environment

• Communication to the client and to internal teams in relation to incident ticket first response and updates in line with internal targets

• Managing information by ensuring ticket notes are kept up to date and are complete

• Planning & organising upgrades and changes within the Digital Safe environment

• Monitoring & reporting of incidents relating to the Digital Safe environment, particularly in relation to hand over as part of a follow the sun support organisation and critical situation management

• Creating & developing automated diagnosis and configuration tools

• Participating in the culture of continual service improvement within the Digital Safe operations team

Qualifications

Education & experience required:

• supporting relevant technologies:

o CentOS / Redhat or other RHEL based systems

o Java based applications

o Xen or KVM, other virtualisation technologies

• Supporting customers by phone and through a ticketing system

• Creating and maintaining scripts in PERL and bash

Knowledge & skills. Any of the following are an advantage:

• Redhat certified engineer, LPIC or equivalent

• ITIL v3 Intermediate / Foundation

• Linux based networking: iptables and keepalived

• Database administration including backup, restore and replication in postgres and/or SQL server 2008 / 2013, T-SQL

• Load balancing technology: HAPROXY, IPVSADM

• Web / application servers (httpd / jboss)

• Mail transfer agents (Postfix / Apache James or other MTA technology)

• Windows server 2008 R2 and 2013 administration

• Project management skills

• SSL certificates and certificate chains

• Database administration including backup and restore in MySQL

• CHEF or other configuration management system

• RUBY

No salary provided



Posted January 20, 2015 at 11:25AM from LinkedIn http://ift.tt/1J6HNVe

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