Accenture AustraliaFjord – Program & Project Mgmt Senior Analyst
Sydney, Australia, AU - Management Consulting
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Fjord : Design & Innovation from Accenture InteractiveThe Design & Innovation practise delivers experience design across products, services and systems, from initial strategy and concepts through to enterprise scale platform and service delivery. We foster high-collaboration models throughout service and product development, encouraging iterative, agile approaches to rapidly iterate on and refine concepts, prototypes, and working products through research and insights. With the recent acquisition of Fjord - a leading service design consultancy - Accenture is actively growing its global and local design networks and capabilities.
Fjord is a service design consultancy, acquired by Accenture Interactive in 2013. We create useful, effective, and desirable digital services that people love. We help the world’s leading businesses make complex systems simple and elegant with the power of design. Founded in 2001, Fjord employs a diverse group of over 200 design experts in nine global creative hubs including Berlin, Helsinki, Istanbul, London, Madrid, New York, Paris, San Francisco, and Stockholm. Clients include the BBC, Citibank, ESPN, the NFL, Nokia, PayPal, Qualcomm, and Telefónica, among others.
Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Fjord is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work.
Program Managers at Accenture Interactive are responsible for the overall business management of projects from development through production. Internally, Program Managers play the dual role of client advocate and internal team advocate. They must ensure high quality work is delivered on time and on budget, create a supportive and efficient production environment and maintain and build on client relationships before, during, and after projects. Program Managers must also be the internal voice of reason that ensures profitable and healthy projects for Accenture Interactive.
Program Managers are the balance between Accenture Interactive’s business and Digital Design Services goals. Program Managers manage medium to large projects from inception through completion and are primarily responsible for managing client expectations and ensuring that delivery meets expectations. Responsibilities include working with Business Development to manage smooth project initiations.
Program Managers also negotiate contracts (SOWs), coordinate design staff activities, represent clients internally, maintain project status documents, create and manage budgets and schedules, hire contractors as needed and maintain team morale.
Program Managers collaborate with Service Design Leads on resource planning and allocation across projects. Program Managers are also responsible for budget control and cost analysis on their projects and communicating such details to the senior leadership team. All issues impacting deliverables, schedules, and budget should be maintained with thorough documentation. Proactively communicating schedule and scope changes is imperative. In addition to these tasks, Program Managers are expected to make a contribution in the defining and refining of the Program Management discipline’s methods and processes.
Key Responsibilities:• Manage medium to large sized clients and is accountable for successful project delivery
• Responsible for ensuring the team knows and understands the project vision and deliverables
• Responsible for upholding standards and best practices methods
• Has a strong ability to mitigate risk on projects
• Responsible for relationships with client’s project team
• Manages internal team tasks against the project plan
• 3 - 5+ years of Program Management or Product Management experience within a client service organization
• Experience delivering interface design solutions for various clients while working at a consultancy or design studio is a plus.
• Experience managing complex, multi-location and multi-discipline projects
• Excellent understanding of product design, software or digital development, and brand strategy
• Experience in account management and business development practices
• Strong professional/academic credential including business background
• Strong understanding of Project Accounting
• Experience with Business Software and Analysis Tools
• Be a storyteller – A critical element of all our roles is to deliver insights about people and behavior – verbally and visually – in a way that generates empathy, emotion, and engagement from the client and design team.
• A strategic perspective on the variety of work that we do. Many of our projects involve strategic thinking based upon the insights gathered from the field. Thus, business, brand, and/or strategic experience are desirable.
• A natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and clients, a service designer should be passionate about representing the human perspective in design and should have skills in bringing this passion to life for the team.
Other Requirements:• A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently.
• Professional, flexible, and able to succeed in a rapidly changing environment.
• Strong organizational, time management skills.
• Able to communicate in a clear, consistent, and transparent manner.
• A willingness to travel overseas.
Accenture is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment.No salary provided
Posted October 31, 2014 at 03:50AM from LinkedIn http://ift.tt/13oz17g
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