HP
Operational Account Management Adv
Zapopan Area, Mexico, MX - Computer Hardware
- Works in queue based environment – will take issues via phone, email, web and chat
- Supports US based customers, strong English is a must. Will also support Brazil, Portuguese is not required but desired.
- Contributes to the operational business relationship management of large accounts and HP Partners, may manage the operational business relationship of accounts.
- Resolves operational issues, which may require collaboration with cross organizational teams, in support of the customer requirements.
- Consults and advises on operational matters of low complexity to internal clients on peer level.
- Supports solutions that impact multiple business units and/or countries.
- Typically partners with internal clients at peer level.
Qualifications
Education and Experience Required
- First-level university degree within the last 5 years.
- Typically 2-4 years of related experience (up to 5 years max. of work experience), preferably in supply chain, customer service, procurement or financial management.
Knowledge and Skills Required
- Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
- Strong problem solving skills
- Demonstrate de-escalation capabilities.
- Developing ability to establish and maintain good relationships with external customers / partners on peer level and one level above.
- Strong research and analytical skills.
- Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint. Salesforce knowledge is beneficial.
- Basic project management skills or desire to grow project management skills
- Developing ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
No salary provided
Posted January 16, 2015 at 12:00AM from LinkedIn http://ift.tt/1zk3GAs
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