Atos posted a job you might be interested in September 22, 2014 at 11:08AM

Atos



Technical Support Analyst

Darlington, United Kingdom, GB - Information Technology and Services

This is a full time role working standard office hours with an element of flexibility on start and end times. After a suitable training period, the role-holder will be expected to provide on-call cover for a given application as part of a rota with other team members. An on-call allowance is payable for this work.



You will be responsible for:

• Developing existing applications as per the Rail Operations Release Management process with a minimum of 2 releases per year for the Product Suite Rail (PSR) products. Applications are enhanced either in response to fixes required for problems reported by internal or external customers on one of the main systems in the Product Rail Suite, or changes required on those systems.


• Additionally, the role-holder will be cross-trained to enable support of at least one other PSR system.


• Work is allocated by the Technical team lead for a given system.


• Investigates problems and other requests for support and determines appropriate actions to take.


• Undertake the following: requirements analysis, estimating work packages to facilitate the production of customer quotations, the production of design specifications, liaising and management of remote resources, testing and liaising with our independent testing team


• Action will include system modifications, developing work-arounds or site-specific enhancements, manipulating data, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests software suppliers.


• Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

Job Requirements



Essential / Minimum Criteria

• Languages required are VB6 and VB.net


• Extensive experience of working with a relational database, preferably Oracle


• Experience of working in a disciplined development and/or support environment


• Able to demonstrate ability to learn quickly


• Able to establish a good rapport with a range of business and technical colleagues.


• Able to work independently or as part of a team, depending on the nature of the task in hand


• Demonstrate a commitment to continuous improvement and self-development


• Demonstrate a commitment to supporting the principles of Great Place to Work – promoting Trust (in management) , Pride (in work) & Respect (for colleagues)

Desirable Criteria

Experience in one or more of the following technologies/disciplines:



•Java

•Team Foundation Server

•Test Driven Development

•C#, .Net language(s) / Framework 1.1, 2.0, 3.5, 4.0 & 4.5

•UML

•Silverlight

•(for java) knowledge of Spring, Hibernate, Eclipse

•VC, VC++6, including knowledge of the platform SDKs

•Transact-SQL

•SOA

•OO development methodology

•SNA/HIS



Knowledge of the UK Rail Industry would be an advantage but training and support can be provided



Practical requirements:

• The job is based in an office on the outskirts of Darlington


• The site has ample parking and is easily accessible from the motorway. Public transport is reasonable with a regular bus service.


• This is a desk based role using desktop/laptop computers.


• There may be a limited requirement to travel, for example, to attend customer meetings and workshops.

Additional Information



Compensation and Benefits



A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.



No salary provided



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