Accenture
Technical Support Associate
Ireland, IE - Information Technology and Services
Responsibilities:
- Provide first level IT Support to an Accenture client out of the Dublin service desk.
- Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.
- Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed.
- Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses and ad-hoc projects.
- Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base.
- Creates and shares information required for the team to be successful.
- Must have experience of dealing with customer interactions via multiple channels (Calls, emails, voice mails etc)
- Demonstrates understanding of the customer’s business needs and is able to achieve and maintain high customer satisfaction ratings
No salary provided
Posted April 14, 2015 at 04:41PM from LinkedIn http://ift.tt/1DeFjn7
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