HP posted a job you might be interested in September 20, 2014 at 12:35AM

HP



Technical Support Operations Consultant - HP Cloud

Austin, Texas Area, US - Computer Software

#HPHelion Public Cloud is a transparent, enterprise-grade public cloud based on OpenStack® technology. Cloud computing is changing the way the world does business, and as a consistent leader in defining next-generation computing platforms, and we are doing this again with #HPHelion and the next-generation open source computing platform. In fact, more than 2,000 enterprise customers and 37% of the Fortune 100 use our cloud solutions today.



HP Public Cloud is developing a competitive set of cloud services. Our goal is to provide the next generation of cloud infrastructure, platform services and cloud solutions for developers, ISVs, and businesses of all sizes. This comprehensive suite of services is supported by a user-friendly experience, backed by a long-term, winning strategy and HP's proven track-record in IT leadership. We recognize that open and inter-operable cloud infrastructure and services are foundational in delivering the next generation of cloud-based services. It is our belief that through close collaboration with the developer community and capitalizing on the strength of HP's technology portfolio, we can deliver seamless and secure experiences for customers.



The HP Public Cloud Support Team is seeking a passionate and enthusiastic Support Operations Consultant, with experience in areas of escalation support, familiarity with Linux, working with CLIs, IaaS, PaaS, SaaS and Web 2.0 Services. You will be part of a dynamic group seeking to provide a superior experience for our customers.



The right individual will bring "Customer First" to life with a velvet touch by exhibiting excellence in solving customers' technical problems and possessing the ability to build strong relationships while aggressively learn new technologies and services. Taking ownership for resolving technical issues, listening to our customers' needs, and contributing to self-service technical resources are all critical to success in this position.







In this role, you will be responsible for:

• Administering support tools and access including Salesforce, JIRA, telephony system, etc


• Documenting requirements, feature requests, and found solutions for support and customers' needs


• Researching and finding solutions for escalated issues


• Gathering necessary data for issue replication and escalation to development, engineering, and administrator teams


• Mentoring and educating support staff and other HP Employees


• Being a team player through operations and execution quality

NOTE: Location for this position is Austin, TX



Qualifications
You will have many of the following skills and attributes:

• Self-starter with 3-5 years’ customer support and services experience in a Web Hosting/Cloud Services environment


• Passion for learning and sharing knowledge


• Excellent people skills with an ability to interact with customers, developers, colleagues, and cross-functional teams


• Ability to multi-task and function under fast paced interactions


• Excellent writing, editing, and oral communications skills


• Strong knowledge of network and server technologies including firewalls, FTP, DNS, Apache, PHP, MySQL

Brownie-points if you have

• Working OpenStack knowledge

• Experience troubleshooting and/or developing REST API's and CLI tools related to IaaS and PaaS

Want to learn more about #lifeatHP? Follow the conversation on Twitter, learn more about our global teams on Facebook, and hear in their own words on our blog and YouTube channel from employees around the world why they chose to #Work4HP.



No salary provided



Posted September 20, 2014 at 12:35AM from LinkedIn http://ift.tt/1rmVGtx

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