Veeam Software posted a job you might be interested in July 15, 2014 at 03:25PM

Veeam Software



TIER 1 TECHNICAL SUPPORT ENGINEER

Saint Petersburg, Russian Federation, RU - Information Technology and Services

• The Tier 1 customer support engineer (customer care representative) provides support and troubleshooting via telephone, email and web conferencing.


• Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation


• Fortify client relationships focused on 100% customer satisfaction


• Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool


• Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers


• Perform troubleshooting and analysis, including log file investigation

No salary provided



Posted July 15, 2014 at 03:25PM from LinkedIn http://ift.tt/1rq5kcU

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