Apple posted a job you might be interested in August 19, 2014 at 03:04PM

Apple



Enterprise Services Technical Support Engineer, AppleCare

Shanghai City, China, CN - Consumer Electronics





Key Qualification


Mac OS X Server, Directory Services integration with Active Directory, third party LDAPv3 or NIS systems iOS Exchange Active Syn configuration and setup preferred Active Directory configuration and setup preferred. Knowledge of wireless network configuration and troubleshooting Advanced UNIX command line including Shell and Perl scripting, backup and restore operations Knowledge of integrating Mac OS X clients with multiple platforms Xsan and Fibre Channel experience a plus Experience with Mac OS X Managed Client and ARD a plus Department Server Administration Preferred experience: Troubleshooting Complex Systems OS X Server iOS General Network Administration Network Services (DHCP, NAT, Firewalls) Active Directory integration Exchange Active Sync Directory Services Wireless technologies Fibre channel switch technologies SAN/NAS Technologies Cluster Computing environments (workgroup/HPC)



Description


Provides basic to complex technical support for Apple server such as Mac OS X Server, Xserve, Xserve RAID, and other associated components or products, including all Apple hardware and software products. This will include Japanese language support for Apple customers in Japan and the Asia/Pacific region. Works with customers to address post-sales technical customer support issues. Creates and tracks technical escalations retaining customer issue ownership in order to provide timely follow up with customer as required. Researches order and repair status for customers. Reviews warranty claims. Works with many cross functional groups including sales, manufacturing, finance department, service, personnel to resolve standard to slightly complex billing or product delivery issues. May open new accounts and give customers product and pricing information. Responsible for effectively positioning and selling Apple's support products and technical solutions. Follows established procedures. The ideal candidate will have maintained above average attendance and phone metrics in the most recently held support position. He or She will be a strong advocate for customer satisfaction. Have excellent general knowledge of networking and server administration, with strong technical foundation in troubleshooting theory and aptitude. Solid experience with Mac OS X Server, iOS, Windows, or Unix, administration is strongly desired.



Education


Normally requires AA/AS degree or higher plus 1-2 years of experience in a customer service/support environment, or equivalent experience. Strong Bi-lingual English and Chinese (Mandarin) proficiency (written and verbal) is required.



Job Summary


Works in the AppleCare Enterprise Services (ACES) Technical Support group as a senior technical contact providing advanced technical assistance via telephone, e-mail, and occasional on-site visits to ACES Enterprise customers deploying solutions based on Apple products.



No salary provided



Posted August 19, 2014 at 03:04PM from LinkedIn http://ift.tt/1rSlb3d

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