Apple posted a job you might be interested in January 27, 2015 at 08:48AM

Apple



Americas Enterprise CRM Manager

Austin, Texas Area, US - Consumer Electronics

Are you ready to challenge yourself to deliver best-in-class solutions that help to power the world’s most innovative company? Apple Americas Information Systems and Technology has an opportunity to join our organization as a manager in our Americas IS&T organization delivering world class customer relationship management solutions. We are looking for an individual with experience implementing and sustaining enterprise class business applications and content expertise in sales and support business processes. The vision to shape Apple class solutions and the ability to deliver consistent, stellar execution are musts for achieving success in this role. If you are able to bring leadership, vision, passion and creativity to what you do, then this is the right opportunity for you.



Key Qualifications

• Experience implementing enterprise class business application solutions for sales and support processes in a corporate environment


• Seasoned experience with enterprise application packages such as SAP, Peoplesoft, Salesforce


• Five plus years experience managing direct reports


• Experience with enterprise data warehouses


• Experience with mobile business applications


• Compelling presentation skills to make your ideas come to life


• Substantive project management experience with a consistent track record of success


• Familiarity with OSX and iOS preferred

Description



Managing a team responsible for delivering Apple class CRM solutions for our sales and support functions in the Americas region

Developing staff to be the next wave of leaders in Apple IS&T

Creating a vision for the function you’ll be managing

Engaging on CRM initiatives through all phases of the SDLC

Working cross functionally within IS&T to deliver integrated CRM processes

Collaborating with internal business and technology partners to drive solutions to business problems and enable Apple’s continued business growth

Advocating with stakeholders on CRM strategy and solutions

Excelling in a complex and fast moving environment with multiple major initiatives in flight

Maintaining relationships with solutions delivered beyond implementation; seeking to drive continuous improvement for our business partners

Manage stakeholder expectations, problem resolution and escalations



Education



MS/MBA/BS degree

Professional certifications in project management or business analysi



No salary provided



Posted January 27, 2015 at 08:48AM from LinkedIn http://ift.tt/1D1FXmq

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