Hewlett-Packard posted a job you might be interested in May 29, 2014 at 01:36PM

Hewlett-Packard



ITO Svc Delivery Cons II

Bengaluru Area, India, IN - Information Technology and Services



· technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.

· Incident Management: Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.

· Escalation Management: identify potential escalations and alert management proactively.

· Problem Management: Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.

· Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area(s) of technical responsibility.

· Patch and Security Management: patch and security changes per policy. Proactively monitor the environment for patch compliance.

· Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

· Solution Design: HP solutions to meet moderately complex customer and/or trade/HPIT infrastructure needs within area(s) of technical responsibility.

· Quality: Provide continual improvement recommendations/direction setting advice within work team.

· Project Management: Participate in customer and internal projects, including transformation. Lead projects from own responsibility area.

· Customer Relationship Management: Balance internal needs with customers and/or internal businesses/end user's needs within defined parameters.

· Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of technical responsibility. Typically advises or sets direction for:

· May provide leadership for small customer(s) or provide input for larger customer(s)

· Sub-region or region



Qualifications :


Education and Experience Required:



Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience



Knowledge and Skills Required:



Typical skills include:

· Understanding of technology in direct responsibility

· (developing) General understanding of related technologies

· Customer Service

· General Project Management

· (developing) Customer/Vendor Management

· (developing) Business Analysis

· (developing) General Financial Management



No salary provided



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