CSC posted a job you might be interested in May 29, 2014 at 11:00AM

CSC



COM SOC Security Operations Supervisor

Guildford, United Kingdom, GB - Information Technology and Services

Our team is expanding in the Security Operations Centre (SOC). COM SOC Operations Supervisor is required to join a global IT Consultancy, currently a market leader in IT outsourcing, to provide infrastructure expertise relating to security technology. We have a brand new SOC Centre in our Head Offices in Aldershot with top of the range Technology.

The successful person for this role will need the following skills;

• Oversees multiple employees operating within a defined support operations area.


• Works with clients to develop, implement and review customer relations service improvement programs to enhance delivery of service.


• Implements core business processes and assists in process improvement initiatives in order to enhance customer service. Recommends changes to policies and establishes procedures that affect immediate policies and procedures.


• Maintains communications with customer staffs and management to ensure that service is delivered on time and within budget. Interacts with subordinate supervisors, customers and/or functional peer group managers, typically involving matters between functional areas, other company divisions or units, or customers and the company.


• Leverages business, technical, and interpersonal skills to manage center operations, customers, and operations personnel.


• Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager.


• Coordinates and communicates with other area managers to leverage resources and discuss solutions to matters of significance.


• Provides continuing training and review and/or development of related policies and procedures.

Competitive



Posted May 29, 2014 at 11:00AM from LinkedIn http://ift.tt/1nFoSJo

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