Atos posted a job you might be interested in July 17, 2014 at 12:42AM

Atos



Vice President - Service Desk & Workplace Services Operations

Cincinnati Area, US - Information Technology and Services

Job Description

• Responsible for all aspects of service delivery for WSDS NAM, including Service Desk, On-Site Services and Workplaces Services Operations. Including:

• Quality of Delivery

• SLA Attainment,

• Customer Satisfaction

• Employee Satisfaction

• Accountable for Cost to Budget Attainment, including attainment of yearly ToP and productivity targets.

• Manage day to day operations for a work force of 400 Service desk employees and 125 Workplace services employees with a focus on customer satisfaction, employee development and process improvement.

• Define and implement best practices, design and drive medium term vision, support sales process

• Increase our offshore capabilities and volumes, and serve as conduit into global WSDS delivery locations

• Implement new technologies and new solutions, from idea generation to production

• Adopt and utilize tool sets defined by global architecture and customer requirements

• Ability to participate in a multi-cultural, diverse team atmosphere in a key contributor role

• Ability to adapt global initiatives taking into consideration all aspects of the NAM environment and local delivery needs

• Ability to travel as required to customer sites or to support sales efforts. Possible international travel (1 -2 times per year)

• Ability to partner with account executive and service delivery managers to meet tower and company objectives





No salary provided



Posted July 17, 2014 at 12:42AM from LinkedIn http://ift.tt/1l5lvYn

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