Apple posted a job you might be interested in April 28, 2014 at 01:22PM

Apple



AppleCare PM - Global Repairs

Austin, Texas Area, US - Consumer Electronics

Apple is seeking an experienced program / project manager to support AppleCare's mail-in service channel. The ideal candidate has a demonstrated track record of managing multiple projects of varying degrees of complexity in both technical and business capacities across cross functional teams, solid operational experience, sustained outstanding performance as measured by key performance indicators. Successful candidates are equally capable of supporting both tactical and strategic initiatives with a focus driving world class customer experience while providing status to peers, executive management and 3rd party relationships. The person must posses excellent verbal and written communication skills while able to effectively interact across multiple levels in the organization. The ability to both work independently and as part of a large cross functional team is essential.



Key Qualifications

• Proven track record successfully supporting service or production operation with both technical and business responsibilities


• Experience auditing compliance to required processes to assure safety, quality, customer satisfaction, efficient operations


• Commercial experience translating processes to cost of doing business with opportunities to improve competitiveness


• Strong analytical data driven capabilities and negotiation skills


• Excellent verbal and written communication skills


• Demonstrated cross functional leadership


• Strong solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority


• Demonstrated ability to develop and deliver project plans aligned with department and organization initiatives


• Supply chain experience is a plus


• Working knowledge of Agile, SAP and shop floor system knowledge is a plus


• Ability to travel as required

Description



Drive strategic efforts to support the service business

Lead cross channel initiatives to improve the end user experience(s)

Ability to characterize the process, labor and overhead required to support different operational scenarios with cost-benefit assessment

Identify enhancements to drive improvements in customer satisfaction and service operations

Lead collaborative initiatives in support of the organizational goals

Develop, review and edit service communications and training documents for accuracy, value and effective support of service operations



Education



BS Engineering degree, Masters preferred

7 to 10 years of relevant experience in the computer, tablet, smart phone or other electronics industr



No salary provided



Posted April 28, 2014 at 01:22PM from LinkedIn http://ift.tt/1fr1qhX

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