CSC
Associate: Network Technician
Hyderabad Area, India, IN - Information Technology and Services
Essential Job Functions
- Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate.
- Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures.
- Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.
- Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary.
Qualifications :
Basic Qualifications- High school diploma or G.E.D.
- Two or more years of networks, data or voice experience
- Experience working with computer systems and their use
- Experience working with network systems, data or voice
- Experience working with network software and hardware, data or voice
Other Qualifications- Analytical and problem solving skills to identify problems and resolve according to standard procedure
- Skilled in time, priority and task management
- Interpersonal skills to interact with customers and team members
- Communication skills to communicate issues and resolution to customer and/or vendors
- Ability to learn
- Ability to work in a team environment
- Analytical and problem solving skills to identify problems and resolve according to standard procedure
- High school diploma or G.E.D.
No salary provided
Posted April 28, 2014 at 01:17PM from LinkedIn http://ift.tt/1kfwMVX
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