Atos posted a job you might be interested in April 27, 2014 at 08:20PM

Atos



Service Desk Manager - with Mobility

Cincinnati Area, US - Information Technology and Services

CUSTOMER: SLA Performance / Attainment, Primary Interface for PMO, Primary Interface for Customer and Customer Satisfaction as it relates to Service Desk Operations.

FINANCIAL: Cost to Budget Performance and Call Volume Forecasting and Staffing.

PROCESSES: Continuous improvements (always looking for new and more efficient ways to get the job done), Ensure tools are being optimally leveraged by agents and Process Documentation and Adherence.

EMPLOYEE: Coaching, Mentoring Supervisors and Process Analysts, Training of Supervisors and Process Analysts, Performance Management/Employee Development of Supervisors and Process Analysts and Performance Management/Employee Development of Agents.





No salary provided



Posted April 27, 2014 at 08:20PM from LinkedIn http://ift.tt/1lXf8fb

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