CSC posted a job you might be interested in April 01, 2014 at 06:40PM

CSC



Assistant: System Technician

Chennai Area, India, IN - Information Technology and Services











Required Skills:


Remarks


Excellent Communication Skills



Resource must take the BELIT English test in CSC University and share the results. Must ensure the resource goes through Listening Skills and Communication Skills training and Email framing trainings.



Basic Desktop troubleshooting knowledge



Must have completed A+ Basic Computer Hardware and Networking Exam



Graduation from reputed University



Ability to work in 24/7 shift Environment



HR must confirm that all GET"s understand that the area of work could involve continuous NA, EMEA, APAC shifts. The GET"s must be willing to be part of Voice / Chat or SR teams as per the need of Accounts.



Job Description:


Candidate will be responsible for assigning and redirecting tickets



Involved in Workflow /queue co-ordination



Follow up on tickets for closure



Validating the closure



Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SL



Good to have :


Handling Remedy



Must go through Remedy training in CSC University // SkillPort



Certification in ITIL.



Must complete ITIL training in CSC University // Skil Port



Qualifications :


Basic Qualifications

• High school diploma or G.E.D.
  


• Zero or more years of experience with computer systems or networking
  


• Experience working with computer hardware for installation and upgrades
  


• Experience working with software installation/upgrading procedures
  


• Experience working with file and system maintenance procedures
  
  
  
  Other Qualifications
  
  
  
  
  • Organization skills to balance and prioritize work
    
  
  
  • Analytical and problem solving skills to troubleshoot systems problems
    
  
  
  • Communication skills for communicating with support personnel, customers, and managers
    
  
  
  • Ability to work independently and as part of a team
  
  
  
  

No salary provided



Posted April 01, 2014 at 06:40PM from LinkedIn http://ift.tt/1kp62CV

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