Atos posted a job you might be interested in September 01, 2014 at 04:00PM

Atos



Network Engineer

Cardiff, United Kingdom, GB - Information Technology and Services

The successful candidate will be a key member of the Managed service team providing 2 rd level Network Operation support for welsh government. This is a very busy, fast paced environment with the team ensuring that the service provided to clients meeting the established Service Level Agreements and quality standards.



The core activities include:

Incident Management

• Resolution of escalated incidents in line with customer SLA targets and technical best practice


• Leading technical investigations during major incidents


• Adherence to customer/tower incident management process


• Timely updates/closure of incident tickets appropriate to the severity of the incident

Problem Management

• Leading the resolution of problems in line with customer SLA targets and technical best practice


• Adherence to customer/group problem management process


• Ensure root cause of incidents are established and participate fully in resolving problems

Change Management

• Completion of changes line with customer SLA targets


• Adherence to customer/group change management process


• Ensure changes are built/implemented in line with group standards and best practice

Documentation

• Write customer/team documents and update/maintain according to customer/group process and quality standards

Continuous Improvement

• Participation in customer and team service improvements

On call rota; Expected to participate as escalation in the out of hours cover of customer services



Job Requirements



Essential

• Cisco certified to CCNA or equivalent professional qualification


• Technical competence and experience with network technologies i across a range of the following; Cisco (Routers, Switches, Nexus, 6500 VSS, ACE/SSL and ASA), Checkpoint firewall and Juniper firewalls (SRX and SAs),


• Technical competence and experience of Network protocols across a range of the following; MPLS, QoS, VPN, STP, switching and routing.


• Demonstrable Experience Implementing and repairing of Network infrastructure to an established standard.


• Willing to travel to other Atos Data Centers across the country and participate in moving and racking Network equipment.

· Network availability: Able to demonstrate previous successful experience working to specific service level agreements in maintaining network availability

• Experience of managing external service levels and maintenance agreements with suppliers.


• Ability to work with other lines of service and 3 rd Parties when required.


• Experience of using service desk ticketing software.


• ITIL certified (foundation) or a working knowledge of ITIL Incident, problem and change management disciplines


• Demonstrable experience Training and/ or mentoring other members of the team.

· Communications skills: Fluent English language skills both written and verbal. Able to communicate with customers via telephone, email and face to face. Maintains a professional customer focused attitude at all times.

• Organisation skills ,able to prioritise workload effectively and plan ahead for short- to medium-term objectives.


• Team player and able to work on own initiative.


• Willing to participate on an on-call rota.


• Experience creating and maintaining documentation to a set standards


• Able to obtain or currently has SC level security clearance.


• Willingness to travel as required

Desirable



Knowledge of / experience supporting the following technologies:



· Checkpoint Firewall



· Cisco ASA



· Juniper Firewall



Additional Information



Compensation and Benefits



A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.



No salary provided



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