Atos posted a job you might be interested in September 26, 2014 at 01:47AM

Atos



Service Desk Team Lead

Portland, Oregon Area, US - Information Technology and Services

• Oversees Level 2 Service Desk work, ensuring that the productivity and quality standards are met.

• Ensure management procedures are effectively operated within the team (time-off, certifications, etc.).

• Motivates team and provides training as needed.

• Organizes department and employees to prepare for future impacts and needs

• Acts as the primary point of contact for technical and procedural issues.

• Ensures all safety / operating procedures are in place.

• Monitors the SLA’s and KPI’s to meet customer expectation of service delivery. Performs action or escalation before performance misses target.

• On-going review of documentation and procedures for relevancy and accuracy.

• Continually strives for continuous improvement in processes, procedures and reporting.

• Perform scheduled and ad hoc reporting as required by the business or manager.

Provides exceptional customer service



No salary provided



Posted September 26, 2014 at 01:47AM from LinkedIn http://ift.tt/ZTyjNB

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