Atos posted a job you might be interested in August 19, 2014 at 05:49PM

Atos



Systems Engineer

Raleigh-Durham, North Carolina Area, US - Information Technology and Services

• Resolves tickets in group queue including incidents and service requests (How to, user accounts, access controls, tape backup and restore, general end-user support)

• Provide technical escalation to incidents and service requests via ticketing system, when deemed required based on analysis and assessment of the situation.

• Present technical findings from incidents to customer and management, including future recommendations.

• May serve as subject matter expert for projects, new business opportunities.

• Provide technical feedback and recommendations to management team on improving operational efficiencies (decrease down time, incidents, improve processes/procedures).

• May serve as technical project lead for projects.

• Ensures standards are executed within the environment.

• Mentoring of junior staff both within team and cross functionally.

• Provide technical documentation and present/transfer information for advance technologies.

• Perform server builds, OS and hardware troubleshooting and repairs.

• Position requires additional/flexible hours to accommodate maintenance windows and participation in on-call rotation.





No salary provided



Posted August 19, 2014 at 05:49PM from LinkedIn http://ift.tt/1BydUvW

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