Accenture posted a job you might be interested in September 24, 2014 at 09:49AM

Accenture



OE Senior Specialist

Dalian, Liaoning, China, CN - Information Technology and Services



Job Description :



Schedule: Full-time

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.



Outsourcing professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client's office or in one of Accenture's 50 delivery centers around the world.

Performance, Risk and Quality professionals ensure high performance is delivered for Accenture and our clients through performance optimization and continuous improvement, quality and risk management.

The Delivery Excellence Lead improves organizational effectiveness by working with an extended team to provide process, tools, methods, operational excellence practices and training across the organization. They verify that work is consistently and effectively performed according to established procedures, processes, guidelines and/or best/practices and monitor and take corrective actions around budget, scheduling, risk, scope and quality projects/programs.



They also work closely with product leadership to support the following activities as required:



•Process Measurement, Management and Improvement

•Quality Management

•Scope Management

•Risk Management

•Resource Management

•Work Planning

•Utilization of Methods and Tools



Job Description

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

Customer Service Operations professionals define a common framework and business capability for the management of customer-centric metrics. It includes an analytics driven scorecard, reporting and measurement technology, governance and organization model.

Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors



Closely follows the strategic direction set by senior management when establishing near term goals.



Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach

Has some latitude in decision-making. Acts independently to determine methods and procedures on new assignments

Decisions have a major day to day impact on area of responsibility.

Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture



Qualification :



• Experience in Customer Service/Customer Service Operations• Deep skills in include required skills

• Ability to meet travel requirements, when applicable



Professional Skill Requirements

1. 1)Quality management experience in electron or circuit board industry(at least 5 years).


2. 2)lean and 6 sigma experience


3. 3)Project manager experience


4. 4)Japanese speaking and writing

No salary provided



Posted September 24, 2014 at 09:49AM from LinkedIn http://ift.tt/1mPAk83

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