HP posted a job you might be interested in September 20, 2014 at 12:55AM

HP



Support Technical Consultant - HP Cloud

Austin, Texas Area, US - Computer Software

#HPHelion Public Cloud is a transparent, enterprise-grade public cloud based on OpenStack® technology. Cloud computing is changing the way the world does business, and as a consistent leader in defining next-generation computing platforms, and we are doing this again with #HPHelion and the next-generation open source computing platform. In fact, more than 2,000 enterprise customers and 37% of the Fortune 100 use our cloud solutions today.



The HP Public Cloud Support Team is looking for passionate and enthusiastic Technical Solutions Consultants to focus on HP's Public Cloud offering, including IaaS, PaaS, and SaaS. You will be part of a dynamic group seeking to make every customer a customer advocate.



The right individual will bring "Customer First" to life with a velvet touch by engaging our customers in web-centric support channels, listening and understanding our customers, then acting with knowledge and passion. Taking ownership for resolving technical issues, listening to our customers' needs, and contributing to self-service technical resources are all critical to success in this position.





KEY RESPONSIBILITIES



In this role, you will be responsible for:

• Using interactive tools including chat, forums, email, monitoring and other web based social media to exceed customer expectations


• Interacting with all levels of customers and escalate when appropriate


• Gathering necessary data for issue replication, problem determination and/or escalation


• Isolating and when possible, resolving service performance issues


• Providing an outstanding customer experience, go the extra mile in everything you do

Qualifications
DESIRED SKILLS & EXPERIENCE



You will have many of the following skills and attributes:

• 1-3 years of software technical support experience – preferably within a cloud environment


• Experience in one or more of the following: Java, JavaScript, Perl, Python, HTML, HTML5, XML, PHP, SOAP, REST, .NET, Ruby, Ruby on Rails


• Passion for customers and helping to resolve issues with efficiency and expediency


• Excellent people skills, with an ability to interact with customers, developers, colleagues, and cross-functional teams


• Basic Linux knowledge preferred – we operate in a Linux environment

Brownie points if you have:

• Development experience with REST API's related to IaaS and PaaS


• Strong knowledge of network technologies including firewalls, TCP, DNS, DHCP, SSL, and load balancing

Want to learn more about #lifeatHP? Follow the conversation on Twitter, learn more about our global teams on Facebook, and hear in their own words on our blog and YouTube channel from employees around the world why they chose to #Work4HP.



No salary provided



Posted September 20, 2014 at 12:55AM from LinkedIn http://ift.tt/YZMdxG

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