Hays Specialist Recruitment Ltd
Head of Incident Management
Birmingham, United Kingdom, GB - Information Technology and Services
We are currently recruiting for a Head of Incident Management.
The Head of Incident Management will be responsible for the Incident Management strategy function within my clients business by leading the Incident Management silo.
You will engage with all customers to build good business relationships and instil trust and confidence in my clients ability to provide effective and robust incident management within their customers' estates by minimising the risk of major outages and restoring any major outages within stipulated service levels.
You will assist the Incident Management team members by providing training, mentoring and ongoing personal development.
You will strategise and tactically coordinate a rapid; effective and robust functioning of Incident
We are looking for:
- Experience gained in a similar role
- Proven strategic Incident Management experience. Excellent and self-evident people management / leadership skills.
- Well-developed communication skills with the ability to deal effectively at all levels of contact - both internally and externally.
- Knowledge of service desk ticketing systems eg; Service Now, Remedy, Assyst etc.
You must have extensive knowledge/understanding of service level agreements and their application as well as a certification in and commitment to Incident Management best practice as defined by ITIL.
To be considered for this vacancy, please apply for more information.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
£50000.00 - £60000.00 per annum
Posted September 01, 2014 at 06:13PM from LinkedIn http://ift.tt/1nm6qmu
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