HP posted a job you might be interested in September 16, 2014 at 12:10PM

HP



Senior Java Developers

NCR - National Capital Region, Philippines, PH - Information Technology and Services

Let's Do Amazing! We make ideas happen. And we make great products. Our locations are state-of-the-art, cutting edge and all over the world.

Java Developers

Evaluate the customer’s business demands and transform these into an abstract, than into a business model. The main duty of a Functional Consultant is to transfer external know-how to the client. He must understand the processes, identify defects and adapt to the client’s business needs.

Job Description:

• Participates in the knowledge transfer and transition phases

• Provides specialized skills and knowledge of a particular domain (technical, business and/or application) that helps to ensure rapid resolution of Incidents and service calls

• Provides workarounds for incidents that cannot be permanently resolved immediately

• Performs the activities necessary for the immediate short-term resolution of incidents and service requests so those customers can resume work as rapidly as possible following a service interruption

• Provides comprehensive and accurate information to management about the quality of Support

• Makes service improvement suggestions to management

• Accurately and fully completes the service request/incident records

• Assesses incident priority and determines if the priority needs to be adjusted based on additional information

• Coordinates incident resolution and service request completion with various workgroups

• Provides information to customer regarding the status of their incidents or service requests

• Communicates with the customer to gain agreement that the incident or service request has been completed and closes the record

• Documents known errors, workarounds and resolution plans

• Keeps the Problem Record Updated in a timely manner

• Submits Change Requests to implement the corrective actions.

• Validates corrective actions and works with Problem Coordinator to ensure Problem has been solved

Qualifications

Education and Experience Required:

• Candidates must have at least a Bachelor's/College Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.

• At least 3 years’ experience as Java Developer

Knowledge and Skills Required:

• Can do shifting work and/or graveyard shifts.

• Strong in service support operations.

• Background in Change and Release Management is a plus.

• SAP Certified for the respective module is a plus.

• ITIL Practitioner certified and/or extensive experience in ITIL processes is a plus.

• Is strong in written and oral communication.

• Can work remotely with his peers/team.

No salary provided



Posted September 16, 2014 at 12:10PM from LinkedIn http://ift.tt/XukHa5

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