HP posted a job you might be interested in September 01, 2014 at 01:40PM

HP



Customer and Sales Support Manager with Dutch

Barcelona Area, Spain, ES - Information Technology and Services

HP creates great products. Our locations are state-of-the art, cutting edge and all over the world. Six years ago, HP

launched its Direct business to deliver solutions and services directly from HP through a customizable direct relationship

or via 1st Tier, to large and enterprise customers. Since then, this business has been growing at a very rapid pace, in the

revenue generated as well as the number of customers served. Within EMEA Operations, the Volume Direct organization

hosts the Customer & Sales Support Managers team (CSSM).

The team aims at supporting Sales and Customers in their agreed catalogs.

Role & Responsibilities:

• Key contact for the Sales organization for customer procurement solutions

• Guide Sales in the setup of new catalogue structures

• Influence for product catalogue simplicity & margin increase

• Pricing approval in line with delegations

• Drive product catalogues setup & maintenance in line with Sales

• Owning and resolving Customer support calls on the B2B Portal for all Customers

• Coordinate catalogue maintenance & customer quote documents

Qualifications

Education:

• Bachelor's / University degree in Business Administration or in the field of IT

Knowledge:

• Broad knowledge of the end-to-end process of sales operations

• Knowledge of IT hardware is a plus

• General understanding of procurement processes

• Knowledge of HP internal HP tools is a plus (OSS, Sandy, CCA, B2B portal as user)

• How to maintain Customer satisfaction

• How to handle Customer calls

• Languages: English- Conversational & Dutch- Native/Bilingual level (AS A MUST).

• Note: This is required to perform the job. In case you are interested to apply, please proceed in case you meet this

requirement

• One other European language would be considered a plus

Skills:

. Strong communications & interpersonal skills

• Exceptional customer facing and customer care skills

• Ability to work across multi country teams

• Strong planning and organizational skills

• Ability to easily adapt to different situations, efficient in stressful situations

• Monitors, troubleshoots, and improves area-of-control operational processes to ensure Optimum performance and

practice consistency

• Professional Change Management

• Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and

effective resolution

No salary provided



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