Apple Inc. posted a job you might be interested in November 25, 2014 at 12:24PM

Apple Inc.



AppleCare Team Manager Customer Relation - German speaking

Ireland, IE - Computer & Network Security, Consumer Electronics, Consumer Services

At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!

Key Qualifications:

•Minimum 1 year AppleCare experience

•Excellent people management and interpersonal skills

•Ability to run reports from various systems

•Strong communication skills both verbal and written in English and German (other language is a plus) with a proven ability in communicating at all levels of the organization.

•Quick learner, adaptable and ability to multi-task on a daily basis

•Outstanding follow through and organizational ability

•No attendance warnings, documented coaching, or misconduct warnings

•Fluency in English, and German, is essential. Spanish fluency is an advantage.

Description:

The Team Manager will be driven with proven leadership abilities and will compliment in achieving our world-class levels of customer satisfaction. He/She will be a dynamic and self-motivated individual who will be involved in building a strong team.



The successful candidate is responsible for providing daily supervision, and promoting the development of representatives in the AppleCare Organisation.



•Meet overall monitoring goals

•Meet standard performance goals

•Participate in hiring, and training development as needed

•Perform HR and Administrative tasks

•Hold weekly staff meeting

•Conduct employee one on one’s

•Actively manage the performance of their team

•Define and deliver goals and expectations for direct reports

•Measure and report attainment of goals

•Monitor advisor training requirements

•Share best practices

•Seek and take action on improvement opportunities

•Flexibility to work varied shifts on a 6-day schedule

No salary provided



Posted November 25, 2014 at 12:24PM from LinkedIn http://ift.tt/15lNr9f

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