HP posted a job you might be interested in November 30, 2014 at 01:35PM

HP



Service Design Architect

Singapore, SG - Information Technology and Services

HP is one of the world’s largest & most successful IT companies. We know that our people and values are the most important elements in this success. We invest in your personal growth and development in an environment that will both challenge and reward you.

HP Enterprise Services offers a diverse portfolio of products ranging from applications development and business process improvements to infrastructure technology outsourcing. We provide consulting and support to more than 1,000 corporations and government clients in 90 countries, achieving maximum productivity and efficiency for our customers.

In order to drive this continued success through our talented workforce, we have an exciting opportunity for a Service Design Architect (SDA). This role combines subject matter expertise and business/sales acumen in one or more functional service areas to support manages services for Avaya Private Cloud Services (APCS). The SDA is responsible for executing the solutions design process by creating and certifying the most appropriate business and technical solution during new business pursuits. The SDA works with an opportunity pursuit team to perform due diligence and verify accuracy of the business and technical solution. The SDA develops the projected costs, assumptions, risks with mitigations, timelines, and labor requirements etc. to deliver a specific scope of work using standardized cost models, service definitions, service level expectations, service catalog, reference architecture, and timeframes. The SDA reviews and certifies service proposals, supports initial due diligence and transition activities. The SDA is expected to articulate the APCS Service Delivery value during presentation of solution materials to the customer during preliminary discussions and in deal negotiations.

Responsibilities:

• Create services solutions for multi-million dollar outsourcing opportunities.


• Create and modify Scope of Work documents for proposed solutions


• Ensure compliance with technical and contractual requirements of RFPs.


• Assist with RFPs/RFIs, and other questionnaires.


• Operate in a fast paced environment where every detail counts and responsiveness is an absolute necessity.


• Deliver business, technology and overall technical solution planning and execution of the design process for sales pursuit efforts.


• Collaborate with the various internal and external teams in pursuit of new business contracts.


• Assigned during early engagement in the sales cycle to understand customer requirements and business drivers.


• Align customer requirements and APCS service portfolio or delivery capabilities to win new business engagements by leading solutions development within service area.


• Provide the vision and strategy to customer and Avaya internal teams to develop scalable, repeatable processes and solutions to enhance APCS competitiveness.


• Integrate existing service offerings into new deals.


• Partner with Sales Executives to position APCS value.

Qualifications

Education and Experience

• Bachelor degree in Science, Business, Engineering or Computer Science with quantitative or analytics concentration, or related fields


• Min 8 years of relevant experience with project and/or program management on IT outsourcing and managed services contracts for infrastructure management

Knowledge and Skills

• Initiative to include creative delivery models in the solution to meet requirements


• Organizational expert within defined service and/or subject area.


• Expert understanding of the impacts of emerging business trends and their implications for APCS and its customers.


• Experience with RFP responses.


• Capable of creating detailed cost models and working with sophisticated Excel financial workbooks.


• Excellent verbal/written communication skills.


• Strong analytical and problem-solving skills.


• Ability to organize and prioritize work flow, multi-task and work independently.


• Effectively communicate with all levels of management, peers, and potential customers.


• Willing and able to travel up to 20-40% depending on opportunity and technical service area.


• Experienced in ITIL based transition management and transition project creation.


• Ability to take contractual transition and transformation requirements and included them in final solution and contract.


• Functional best practice knowledge of one or more regional (Americas, EMEA, AJP, BRIC, etc.) HR workforce transitions.


• Industry recognized technical certification(s) in one or more designated technical area and OEM is highly recommended.


• In depth experience in creating and managing the creation of outsourcing solutions and cost models


• Functional working knowledge of the service integration or service transition management delivery process (preferred)

Professional Certifications

• ITIL V3 Intermediate Level (preferred).


• ITIL V3 Expert Level (desired).


• ITIL V3 Master Qualification (desired).


• Project or Transition Management experience (preferred).


• PMP certification (preferred).

No salary provided



Posted November 30, 2014 at 01:35PM from LinkedIn https://www.linkedin.com/jobs?viewJob=&jobId=12487160&trk=api*a130653*s139051*

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