hewlett-packard posted a job you might be interested in December 12, 2014 at 09:03AM

hewlett-packard



ITO Service Delivery Representative

Dalian, Liaoning, China, CN - Information Technology and Services





Incident Management:

• Monitor systems and identify performance issues reactively.


• Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols.


• Works within strict time scales and elevates incidents within defined time windows.


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  Problem Management:
  
  
  
  • Ability to identify incident trends in order to elevate incidents in accordance with standard protocols.
  
  
  
  
  
  Change Management:
  
  
  
  • Execute scripted change management activities as approved and documented.
  
  
  • Perform routine installations, configurations per standard protocols.
  
  
  • Assemble and integrate system/product.
  
  
  • 
    
    Operations Maintenance:
    
    
    
    • Perform routine maintenance. May include performing tape/backup operations
    
    
    
    
    
    Quality:
    
    
    
    • Understands the impact of operations delivery on the customer"s business.
    
    
    • Contribute to team"s ability to meet target goals.
    
    
    • 
      
      Complaint Handling:
      
      
      
      • Responds to customer relations problems promptly and appropriately, escalates issues according to established procedures.
      
      
      
      
      
      
      
      Customer Relationship:
      
      
      
      • Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
      
      
      • Work effectively in a multicultural environment.
      
      
      • Respond to common service, product, technical, and customer-relations questions
      
      
      • 
        
        Teamwork:
        
        
        
        • Work with local teammates and virtual team members
        
        
        
        
        
        
        
        Qualifications :
        
        
        Education and Experience Required:
        
        
        
        • High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor"s degree.
        
        
        • May hold entry level certification(s) in field of work.
        
        
        • Typically, 2-4 years of working experience in related fields.
        
        
        • 
          
          Knowledge and Skills:
          
          
          
          
          • Able to demonstrate knowledge of corporate organization, job and policies.
          
          
          • Working knowledge of administration or technical skills/knowledge in relevant areas.
          
          
          • Working from standard protocols/documents, able to gather relevant information systematically to troubleshoot and resolve all routine problems and some moderately complex problems.
          
          
          • Basic understanding of high availability system environments, if applicable.
          
          
          • Understand and begin to apply basic project management skills.
          
          
          • Proficient in professional oral, written and telephone communication skills.
          
          
          • Ability to build and maintain ongoing relationships with customers, peers, and support partners.
          
          
          • Able to understand typical Customer system environments with associated business needs.
          
          
          • Ability to work in a team environment, which may be local, global, virtual, or multi- functional.
          
          
          • Demonstrate good teamwork with peers.
          
          
          
          
        
        
        
        
      
      
      
      
    
    
    
    
  
  
  
  

No salary provided



Posted December 12, 2014 at 09:03AM from LinkedIn http://ift.tt/1Ap2M24

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