HP posted a job you might be interested in December 31, 2014 at 01:45AM

HP



Marketing, Customer Operations Manager

Washington D.C. Metro Area, US - Computer Software

The ES US Public Sector Organization of HP is seeking a Marketing, Customer Operations Manager. This individual will support the Marketing team within Enterprise Services. This role is responsible for developing and implementing both digital and traditional marketing assets in support of the US Public Sector region’s growth priorities. This individual will manage the Customer Demonstration Center located in Herndon, Virginia.



The person will fills this role will be expected to perform the following:


Content Development: Manage and facilitate regular content updates and enhancements to build a comprehensive suite of content and messaging for the Customer Demonstration Center as well as for other sales enablement and customer-facing activities. Provide input and collaborate on development of new assets. Develop scripts and talking points. Develop new ideas and methods for using briefings to increase sales, aligned to top accounts and deals, and improve HP-customer relationships.

Center Operations: Manage daily operations including logistics scheduling, hosting and hospitality to ensure a positive experience for visitors. Provide first-level AV troubleshooting and coordinating maintenance support.

Processes & Policies : Maintain intranet sites, scheduling tools and content repository of demos, videos, text scripts, images, graphics, and visit planning documents. Develop standard tools and templates for logistics and feedback mechanisms Compile, analyze and manage reporting of metrics.

Facilitate Customer Visits: Conduct pre-visit meetings with stakeholders and subject matter experts to set meeting objectives and expected outcomes, define key messages, identify logistics requirements and assets to deliver a customized experience for each client visit. Prepare ambassadors (tour guides) for demonstrations. Facilitate client discussion, synthesize conclusions and identify follow up plans resulting from briefings; align to metrics including pipeline influence and work with sales/sales support/AEs to track and follow up on any leads.

Ambassador Training: Provide training and resources to ensure ambassadors (tour guides) are prepared for customer visits and can present at an executive level.

Internal Marketing: Develop marketing and communications plan and key deliverables to market the Customer Demonstration Center to internal audiences.

Qualifications

Education and Experience:

• Bachelor of Science (BS) in Marketing or related field

• 7+ years marketing / briefing center experience

• USPS sales, channel and/or project management experience a plus



Knowledge and Skills Required:



• Excellent written/oral communications and analytical skills

• Excellent interpersonal skills which can be used either in working with sales or AE hosts, on-site teams (i.e. GRE, Security), or customers (This person is the face of HP and must maintain the highest level of integrity and respect from teams supporting the Briefing Center)

• Strong PowerPoint skills a must

• Graphics design skills are strongly desired

• Ability to interface effectively with all levels of management and functional disciplines

• Must have a strong background in managing logistics which includes the ability to work with multiple groups to achieve a single objective.

No salary provided



Posted December 31, 2014 at 01:45AM from LinkedIn https://www.linkedin.com/jobs?viewJob=&jobId=25816500&trk=api*a130653*s139051*

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