hewlett-packard
Sales Support Management Analyst
Beijing City, China, CN - Information Technology and Services
•Analyzes sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations.
•Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, data analysis); handles multiple moderately complex customer accounts.
•May mentor non-exempt level team members on day-to-day activities.
•Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.
•Resolves order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).
•Handles several customer accounts that have low to moderate importance.
•Supports solutions that impact other departments.
Qualifications :
Education and Experience Required
•First level university degree with recommended focus in business or finance.
•Typically 0-2 years of experience in a related field.
Knowledge and Skills Required
•Good communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
•Intermediate knowledge of internal processes and policies.
•Developed understanding of local legal compliance issues.
•Strong problem-solving and analytical skills.
•Good teamwork skills.
•Intermediate time management skills.
•Developing project management skills.
•Developing mentoring and coaching skills.
No salary provided
Posted December 30, 2014 at 10:52AM from LinkedIn https://www.linkedin.com/jobs?viewJob=&jobId=25808442&trk=api*a130653*s139051*
via IFTTT
No hay comentarios:
Publicar un comentario