Hays Specialist Recruitment Ltd posted a job you might be interested in March 03, 2014 at 06:43PM

Hays Specialist Recruitment Ltd



International Vendor Service Manager

Coventry, United Kingdom, GB - Information Technology and Services

Vendor Service Manager - International



We are currently recruiting for a Vendor Service Manager. The Vendor Service Manager will be accountable for ensuring my client and their supply chain department operate to the agreed service model, commercial model and compliance requirements.



You will be responsible for monitoring and tracking of contracted deliverables from outsource partners whilst owning Vendor Service Management contract relation to international suppliers.



Key Responsibilities

You will over see Governance and Contract Management, Commercial Management, Performance Manager.



Governance & Contract Management

- Regular liaison and auditing of suppliers to ensure contractual obligations are being met or exceeded.

- Lead contract renewals (in conjunction with Purchasing), engaging with stakeholders and vendors to ensure renewals are commercially and contractually sound, are market tested and conform to my clients Purchasing Mandate

- Manage the commercial element of the contract(s) including activities such as supporting purchasing in negotiating the cost of contract changes, preparing business cases to support contract changes and supporting contract changes through the processes ensuring accurate commercials and documentation

- Lead strategic contract reviews with supply partners as part of the Vendor Management governance framework and as required to meet business needs

- Control all aspects of the contract including communication, compliance and responding to queries regarding the contract to ultimately ensure the provision of a consistently high level of service

- Maintain accurate contract summary documents for internal awareness



Commercial Management

- Lead the cost performance of the contract (s) to ensure it delivers against its financial targets and business value, working closely with Service Management and Finance colleagues.

- Ensure there are clear commercial management controls, communication and administrative procedures in place so that all parties involved in the delivery and receipt of services understand their roles and responsibilities.



Performance Management

- Review and report on the quality of service provision, risk and opportunities incorporating service level data provided by Service Desk and National Sales Centres.

- Resolve any escalations, implementing any necessary remedial actions

- Support CIO office in providing relevant analytics for each strategic partner

- Build excellent working relationships with strategic supply partners up to and including board members



Process Management

- Work closely with global expansion project teams to ensure processes are fit for purpose, contracting obligations are well defined and reporting and governance are agreed.

- Maintain accurate process maps, procedures and policy documentation for the contracts



Knowledge & Experience:



- Experience of managing complex IT tier 1 contracts with key industry suppliers in the private sector is essential.

- Experience of global sourcing and global contracting is essential.

- Has prior experience in leading negotiations with strategic suppliers and has strong commercial acumen

- Must have exceptional communication and influencing skills and be able to negotiate complex requirements across multiple geographies.

- Have a strong understanding of a collaborative approach to supplier relationship management and a clear track record of success in managing significant supply partnerships including those with an 'off-shore' operation.

- Have a strong working knowledge of commercial contracting terms and conditions / practices and legal implications in all categories of IT spend

- Certified ITIL v3 Practitioner

- Ideally CIPS qualified

- This role will require some international travel - anticipated this to be approx 1 week per quarter



This opportunity is to work with a global organisation. If you feel you have the credentials for this opportunity, please apply for more information.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

£50000.00 - £60000.00 per annum



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