hewlett-packard posted a job you might be interested in June 30, 2014 at 11:24AM

hewlett-packard



Technical Solutions Engineer

Dalian, Liaoning, China, CN - Information Technology and Services

• Working more independently and from a standard protocol to respond to customer issues.


• Moderate judgment may be used to supplement the outlined process.


• Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.


• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).


• Proactively assist customers to avoid or reduce problem occurrence.


• Participates in projects for process or quality improvements.


• Work is reviewed periodically by Supervisor or Team Lead.

Qualifications :


Education and Experience Required:

• High school education or equivalent.


• Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:

• Superior skills in both written and verbal communication


• Experience in customer facing role either remote or face to face


• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming


• Problem solving skills


• Accuracy in data entry


• Excellent fluency in language to be supported.


• Experience in a phone based remote role, esupport, e-chat or similar


• Familiarity with computer technology


• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems


• Understands internal processes and tools


• Knowledge of Knowledge Management Systems and appropriate documentation to the system

No salary provided



Posted June 30, 2014 at 11:24AM from LinkedIn http://ift.tt/1iMauzU

via IFTTT