HP posted a job you might be interested in July 01, 2014 at 06:05AM

HP



Account Delivery Executive

Brisbane, Australia, AU - Information Technology and Services

The Account Delivery Executive is the single point of accountability for the realisation of the business benefits expected from the services delivered to the client’s ICT environment and for the delivery of the services associated within the scope of the MSA.

Within the Account, the Account Delivery Executive reports to the Account Executive and can be thought of as the Chief Operations Officer for the Account or Accounts for which they are responsible.

The role of Account Delivery Executive, will ensure successful and seamless end to end service delivery to clients within contractual and cost parameters.

Position Summary

As the Account Delivery Executive you will provide a successful, seamless end to end service, transformation and project delivery to HP Enterprise Services customers to meet contractual requirements including SLAs, within allowable expense to support Plan of Record and P&L targets.

The successful candidate will be measured on their ability to deliver innovative and excellent services at the lowest possible cost, improve productivity and support and contribute to growth opportunities in IT Outsourcing services.

Driving transformation of the client environment you will deliver higher value through cost and effectively maximising the use of a standard HP product set and be compliant with ITIL processes.

Managing overall delivery costs and capital for accounts across capabilities and organisations (best shore and onshore) you will ensure expenses are in line with plan of record and budget.

Accountabilities

Service Excellence/Service Quality

• Provide IT Outsourcing “end to end” service integration


• Represent single point of contact to the account in meeting delivery and service level agreement requirements


• To initiate root cause analysis to prevent problem reoccurrence


• Negotiate with the customers on aspects of operational delivery


• To drive the achievement of customer satisfaction and Service Excellence targets


• Ensure timely achievement of contracted deliverables and compliance to SLAs


• To monitor service levels and drive corrective action

Cost Management/Optimisation

• Create and execute account productivity plans with capabilities including best shore/labour sourcing plans


• Identify and proactively pursue opportunities for increased productivity


• Negotiate removal of client barriers to productivity


• Create timely demand forecast for capability resource and capacity consumption (e.g. server builds, decommissions, etc.)


• Engage customer/account team to produce growth forecast


• Coordinate resource and capacity fulfilment from the capabilities and 3rd party providers

Financial Management

• Establish and manage Business Partner Agreements (BPAs) with all relevant capabilities


• Manage monthly costs from capabilities and 3rd parties in line with agreements


• Provide input for budget and flash forecasts


• Drive delivery costs across capabilities (onshore and best shore) to achieve budget targets and in-line with POR expectations.


• Guide staffing and capital demand/consumption across capabilities (onshore and best shore) ensuring in line with aspire and POR expectations

Knowledge and Skills

• Significant and relevant business experience with multiple customers


• A track record in successfully achieving/exceeding operational goals


• The ability to work and perform in a matrix organisation structure


• Proven delivery track record with full P&L management


• Multi-cultural and multi-country experience desired; experience in effective utilisation of remote delivery capability


• ITIL/ITSM experience and basic certification (ITIL V2 or V3 fundamental)


• New business development experience would be an advantage


• Ability to build & sustain strong customer relationship at the senior level


• Help clients and AE’s realise expansion opportunities through ITO portfolio offerings and services


• Possess strong influence & negotiation skills


• The ability to demonstrate financial management of a P&L


• Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations


• Ability to prepare and deliver clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively


• Applies appropriate knowledge and methods to resolve complex business issues


• Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support


• Coaches, mentors and develops ADMs


• Ability to develop & present high impact message to senior level management


• Possess Industry sector knowledge (finance, manufacturing, etc.), or cross-industry skills developed from multiple customer sectors


• Crisis & conflict management


• Education and Experience Required

To be a true contender, ideally you will have around 20 years of professional experience, with a significant amount of those years in delivery management capacity for a sizeable account (TCV > $20M) and a Tertiary qualification or equivalent degree in computer science, or related area of study; without a degree, three additional years of relevant professional experience

Qualifications
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No salary provided



Posted July 01, 2014 at 06:05AM from LinkedIn http://ift.tt/1pFVwOC

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