Accenture posted a job you might be interested in June 30, 2014 at 10:57AM

Accenture



IO_Service Management Professional

Bengaluru Area, India, IN - Management Consulting







Schedule: Full-time • Service Desk for ticket management, closure and reporting • Assist with balancing current workload to ensure support activities and enhancement requests are completed in agreed timeframe • Troubleshoot and resolve raised incidents/problems for the ITSM application following prescribed knowledgebase procedures • Analyze and design (working with Client resource(s) as needed) enhancement requests to the ITSM application • Perform backup, performance monitoring and regular support processes as defined • Interface with software vendor technical support to facilitate trouble shooting sessions. • Report and document issues and daily operational tasks status



Qualification :

Graduation in any discipline



No salary provided



Posted June 30, 2014 at 10:57AM from LinkedIn http://ift.tt/1lrqz8E

via IFTTT