HP posted a job you might be interested in June 30, 2014 at 11:12AM

HP



SAP Level 1 Support and Process Specialist

United States, US - Computer Hardware, Computer Software, Information Technology and Services

SAP Level 1 Support and Process Specialist



This Entry level position requires:



· Provides business process specific answers to clients’ issues in SAP systems by identifying problems; researching answers; guiding client through corrective steps.



· Maintains accurate log and description of incident and resolution efforts in tool of record – HP Service Manager



· Improves clients’ ability to self-support by writing and maintaining training documentation.



· Participates in development of client training programs by identifying learning issues; recommending instructional language.



· Continuously seeks new ways to improve SAP systems and improve client experience



· Updates job knowledge by participating in educational opportunities; maintaining personal networks.



· Tests existing SAP systems, upgrades and functional enhancements



Skills/Qualifications:



Problem Solving, Basis SAP functional processes knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency.



Must be a US Citizen or Permanent Resident of the USA.



QUALIFICATIONS:



SAP Level 1 Support and Process Specialist



This Entry level position requires:



· Provides business process specific answers to clients’ issues in SAP systems by identifying problems; researching answers; guiding client through corrective steps.



· Maintains accurate log and description of incident and resolution efforts in tool of record – HP Service Manager



· Improves clients’ ability to self-support by writing and maintaining training documentation.



· Participates in development of client training programs by identifying learning issues; recommending instructional language.



· Continuously seeks new ways to improve SAP systems and improve client experience



· Updates job knowledge by participating in educational opportunities; maintaining personal networks.



· Tests existing SAP systems, upgrades and functional enhancements



Skills/Qualifications:



Problem Solving, Basis SAP functional processes knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency.



Must be a US Citizen or Permanent Resident of the USA.



No salary provided



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