HP posted a job you might be interested in October 06, 2014 at 01:30PM

HP



Presales Inside Technical Consultant Native German

Barcelona Area, Spain, ES - Information Technology and Services

At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more.

At HP we ship more than 1 million printers per week and 48 million PC units annually. HP Software makes calls possible for more than 300 million mobile phone customers around the globe. HP helps 50 million customers store and share over 4 billion photos online. HP supports the top 200 banks and more than 130 of the world’s major stock exchanges.

Commercial Sales team focuses on serving the largest customers in EMEA in the managed IT space. As trusted advisors, the presales technical consultants in the Commercial Sales Team play a critical role in the success of our customers and our sales team with their technical guidance, recommendations and directions.

The EMEA Inside Technical Consultant role is an entry-level Technical Presales role in the Enterprise Sales Organization. It is an EMEA role providing technical presales support on the full portfolio of Personal Systems products and solutions, including desktop PCs, notebooks, workstations, mobile workstations, thin clients, and Retail points of sale.

In this role the candidate will receive continuous face-to-face, hands-on and computer based trainings on technologies, HP’s leading product, solution and services in the country and abroad and will develop skills and competencies on the most desired managed IT fields.

The ideal candidate has a genuine passion for technology and speaks German at native level.

The EMEA Inside Technical Consultant mission is to internally support sales opportunities by providing technical guidance via email and telephone, from a central location, to country PPS field sales, inside sales people and country Technical Consultants. The EMEA Inside Technical Consultant will deliver technical and solution expertise in order to help HP win business and provide an excellent level of total customer experience (TCE). The EMEA Inside Technical Consultant will engage other technical resources (Presales organization, EMEA regional and World Wide Divisional resources, etc) where needed. Each EMEA Inside Technical Consultant will provide support in English and at least one other language.

Responsibilities

• Provide technical recommendations, direction and guidance on PPS solutions.

• Engage in sales opportunities requiring an in-depth or technical understanding of PPS client hardware, software and solutions.

• Propose the best, most competitive configurations and solutions for our customers

• Answering and tracking technical questions from the countries

• Present the advantages of HP’s PPS products and solutions.

• Deliver trainings to other departments about PPS products and solutions.

• Helping sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ).

• Help PPS Corporate Enterprise Public Sales to achieve and exceed HP revenue and profit goals.

• Raise and manage technical escalations on questions and technical issues which cannot be solved within the EMEA Inside Technical Consultant team.

• Provide proactive technical updates to the sales community that is supported.

• Resolve Customer technical issues remotely (Presales issues only)

• Maintain positive total customer experience (TCE)

• Maintain and manage a competitive and appropriate level of technical and professional competence

• Backup for country Inside TCs

Qualifications

Knowledge/Skills Required

• Native German speaker and excellent written and verbal communication skills in English.

• Bachelor's (undergraduate) degree or equivalent experience preferably in technical field

• Current experience and knowledge of computer client technologies, hardware, operating systems,

• Preferably have technical knowledge and experience of deployment and management solutions

• Has good organizational and team skills

• Works on problems/and projects and is detail oriented

• Demonstrates ability to stay focused on goals and objectives

• Is self-motivated and shows an ability to operate with minimal tactical direction

• Demonstrates high energy drive to assist with closing business

• Troubleshooting and problem solving skills

• Ability to search out knowledge and self train

• Resilience and resourcefulness when solving complex problems

No salary provided



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